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ONX

Technical Support Engineer

Posted 11 Days Ago
Be an Early Applicant
Bengaluru, Karnataka
Entry level
Bengaluru, Karnataka
Entry level
The Technical Support Engineer will be responsible for installing and troubleshooting Windows laptops/desktops and software (Acad, Adobe, Revit). They will manage O365 licenses and troubleshoot Teams and Zoom. The role includes using a ticketing tool for issue management, handling IT assets and services, and renewing software licenses.
The summary above was generated by AI

About ONX Homes:
ONX Homes is an integrated Design Tech company on a mission to reshape the home building industry. Founded by construction experts, design thinkers, and technology leaders, we utilize human-centric design, environmentally conscious materials, and offsite manufacturing technology to create beautiful homes and sustainable communities. We partner with landowners and leverage our unique vertically integrated capabilities and advanced offsite construction facilities to build and deliver sustainable, high-quality homes in half the time of onsite construction.
Job Description:
Primary responsibilities

  • Very good Hands-on knowledge on Windows Laptop/Desktop installation
  • Installation of Software like Acad, Adobe, Revit
  • Hands-on knowledge on O365 license assignment, Teams troubleshooting, O365 troubleshooting
  • Hands-on knowledge on Zoom call setup and troubleshooting
  • Should have worked and good knowledge on any of the Ticketing tool to handle and manage the tickets of his and others as needed.
  • Good knowledge on Licenses, Software, Hardware, Cloud licensing, SaaS, IaaS, PaaS
  • Hands-on Knowledge on IT Assets, IT accessories and Services
  • Hands-on Knowledge on Networking devices
  • Hands-on Knowledge on IT Service Contracts
  • Hands-on Knowledge on Asset management on warranty, upgrades and Amc renewals.
  • Managing the renewals of all Software and keep track of renewal period.

 
Secondary responsibilities

  • Good to have – SAP – PR Process

Fair knowledge on IT Procurement to payment process from the perspective of follow-up until the required PR is closed until payment.
 

Top Skills

Acad
Adobe
O365
Revit
Teams
Windows
Zoom

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