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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5 optimizes, secures, and manages applications across multi-cloud and on-premises environments, specializing in SaaS-based Distributed Cloud services. As a Technical Training Content Creator for web based technical knowledge, you will develop and curate engaging educational materials to enhance the skills of F5 Distributed Cloud users and partners. Your role involves creating comprehensive guides, tutorials, and videos that simplify complex concepts related to application optimization, security, and management across multi-cloud and on-premises environments. By collaborating with subject matter experts, you will ensure that the content is accurate, up-to-date, and aligned with F5's SaaS-based Distributed Cloud services.
Qualifications
- Experience in creating online self-service technical training content for SaaS-based networking, application security, and application management services
- Proficiency in using online content development platforms to craft educational materials
- Knowledge of various learning management systems to deploy and manage training content
- Experience with GitLab for version control and collaboration in content creation
- Skilled in using multimedia tools to produce engaging images and videos that enhance technical explanations
- Familiarity with generative AI technologies for generating text, images, and videos to support content creation
- Strong understanding of services provided by F5 Distributed Cloud and related technical aspects
- Excellent written and verbal communication skills to convey complex technical information clearly
- Ability to work collaboratively with technical teams and subject matter experts
- Passion for continuous learning and staying updated with the latest trends in technology and training methodologies
- Familiar with application security, networking services and application management services technologies
- Additional desired experiences: CDN, WAF, Bot defense, DDoS, load balancers, multi-cloud networking, public cloud services, ZTNA, NGINX, distributed applications, kubernetes
Responsibilities
- Develop and maintain high-quality, engaging, and interactive training content for F5’s web-based technical knowledge platform, focusing on services provided by F5 Distributed Cloud
- Create comprehensive training materials, including tutorials, guides, videos, and assessments, to help users effectively understand and utilize F5’s application optimization, security, and management solutions
- Collaborate with subject matter experts, product managers, and engineering teams to ensure accuracy and relevance of the training content
- Design and implement a structured learning path for different user levels, from beginners to advanced users, to facilitate a smooth onboarding and continuous learning experience
- Conduct regular reviews and updates of existing training content to reflect the latest product features, industry trends, and user feedback
- Utilize modern e-learning tools and technologies to enhance the user experience and engagement with the training content
- Track and analyze user engagement and learning outcomes to identify areas for improvement and optimize the training content accordingly
- Support the creation of certification programs and exams to validate users’ knowledge and skills in F5’s solutions
- Participate in the development of marketing materials and promotional content to increase awareness and adoption of the training platform
- Provide technical support and guidance to users, addressing their questions and concerns related to the training content and F5’s solutions
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
