Role Purpose:
The Technical Writer will play a crucial role in enhancing Jumio's documentation and communication capabilities. This role is vital for creating, reviewing, and maintaining high-quality documentation that contributes to the overall success of our products. Your contributions will support the continuous improvement of Jumio's solutions, ensuring they are clearly understood by all stakeholders.
Role Value: As a Technical Writer at Jumio, you will be instrumental in advancing our documentation processes. Your expertise in creating and maintaining clear and concise documentation will directly impact the efficiency and usability of our products. By working closely with various teams, you will ensure that our documentation is accurate, comprehensive, and tailored to our users' needs. Your work will support Jumio's mission to deliver top-tier identity verification solutions, contributing to our leadership in the online identity verification, eKYC, and AML solutions market.
Example Responsibilities
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- Content Creation: Develop, write, and maintain technical documentation, including integration guides, manuals, tutorials, API documentation, and customer-facing knowledge base.
- Research: Conduct thorough research on products, services, technology, and concepts to produce accurate and comprehensive content.
- Collaboration: Work closely with engineering, product management, and customer support teams to understand product details and create documentation that meets the needs of developers working for our customers.
- Editing and Proofreading: Review and edit content created by our developers for consumption by our customers’ developers to ensure clarity, consistency, and accuracy.
- Technical Understanding: Understand the target audience and tailor content to their level of technical understanding, ensuring it is clear and useful.
- Continuous Improvement: Stay updated with the latest industry trends, technologies, and best practices in technical writing and apply this knowledge to improve documentation processes.
Experience and Qualifications
- Education: Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field.
- Experience: 6+ experience as a technical writer for SaaS solutions for B2B / B2B2C setups.
- Skills:
- Excellent writing, editing, and communication skills in English.
- Ability to understand complex technical concepts and translate them into clear and concise documentation.
- Strong understanding of software development and programming languages.
- Knowledge in server-side as well as web frontend technologies. Experience in native mobile technologies (iOS; Android) is a big plus.
- Ability to maintain documentation in markup languages such as HTML, XML, and Markdown.
- Ability to read and adapt OpenAPI specs.
- Experience with version control systems like Git.
Great to have Experience and Qualifications
- Experience with Agile/Scrum development processes.
- Proficiency in using documentation tools such as Adobe FrameMaker, Microsoft Word, MadCap Flare, or similar.
@Work
Our newest office, Jumio is in Prestige Tech Park III and growing fast. A hub of technical excellence with Machine Learning enablement at its core, the engineers and team are committed to learning and innovation. They set the bar high. In a recent culture survey, these attributes were rated particularly highly in Jumio’s Indian offices.
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].
Top Skills
What We Do
Jumio helps you know, then trust your customers online. From account opening to ongoing monitoring, the Jumio KYX Platform provides advanced identity proofing, risk assessment and compliance solutions to accurately establish, maintain and reassert trust.
Leveraging advanced technology including automation, biometrics, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions.
Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe, Asia Pacific and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners.
For more information, please visit jumio.com.
Why Work With Us
Our IDEAL values of Integrity, Diversity, Empowerment, Accountability and Leading Innovation are the compass setting for our culture. Along with our clear and positive purpose of eliminating fraud our values help to bring together a hugely diverse and globally distributed team to work as #onejumio.
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