Technical Writer

Job Title:

Technical Writer

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. 

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. 

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. 

We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.

Role Overview:

Create, and publish content that is informative, concise, visually appealing, and a delight to consume
Create and maintain clear, understandable technical and feature documentation external use from a commercial end-user audience to enterprise admin audience
Collaborate with internal teams and partners, including engineers, product managers, and designers on documentation and provide input from an information perspective
Think critically and use data to inform content to ensure we remain true to customer information needs and make an impact
Collaborate with other authors and help lead others in upholding content standards, processes, and quality
Understand and evangelize the benefits of finding brevity and delivering the exact right content to meet the needs of the audience
Audit and evaluate existing content, and recommend changes and rewrite to meet brand guidelines and content standards

Responsible for designing, writing, revising and/or editing of technical and/or promotional papers (i.e., application papers, product descriptions, catalogs, manuals/guides, commercial applications, brochures, product articles, etc.). Analyzes and interprets data to determine appropriate syntax, style, and grammatical usage. Information may be produced on hard copy or electronic medium. Performs tasks related to the construction of technical and non- technical illustrations and graphics. Attends planning/coordination meetings to assess customer requirements. Responsibilities may include: overseeing preparation of illustrative material, selecting drawings, sketches, diagrams, and charts, supporting slide/video production, serving as editor on specific publications including article selection, artwork coordination, productions and distribution. May assist in preparation and layout of work for publication. Individuals act as internal experts, consultants, and program/project managers and represent the corporation to external groups, agencies, and vendors.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.