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As a Core Enterprise Account Executive, you'll manage relationships with strategic customers, handle sales processes, and drive operational improvements through technology integration.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Title: Techno-Functional Consultant – PeopleSoft FSCM – Application Support
Location: Boston/Remote.
The ideal candidate will reside within a two-hour commute from Boston, Massachusetts.
Responsibilities
- Triage tickets and service request based on service workflow in the ticketing system!
- Provide Level 2 and Level 3 support for PeopleSoft FSCM, ensuring timely incident resolution and service request fulfillment as per defined SLAs (Response and Resolution Time SLA)
- Analyze, troubleshoot, and resolve production issues, integration issues and batch issues.
- Conduct root cause analysis and propose long-term fixes for recurring issues.
- Develop and implement bug fixes, and minor enhancements using PeopleTools (App Designer, Application Engine, PeopleCode, SQR, SQL, Integration Broker etc.)
- Provide daily production support for these FSCM modules – (General Ledger, Accounts Receivable, Billing, Accounts Payable, Purchasing, Inventory, Cash Management, and Commitment Control, Projects and Grants).
- Work closely with the Service Delivery Manager and Engagement Manager and provide updates on incidents and service request tickets.
- Employ best practices in defining requirements, assessing client requirements, and determining optimal solutions for customer’s business problems.
- Establish strong relationships with customer’s business and IT stakeholders and serve as a trusted advisor to the customer.
- Collaborate with project teams including DBAs and PS admins, stakeholders, and other vendors for successful project outcomes.
Required Skills
- Minimum 8 years of work experience in PeopleSoft Financials & Supply Chain (FSCM) modules
- Proven experience in application support and production support of PeopleSoft Financials modules in an SLA driven environment.
- Strong understanding of PeopleSoft Financials business processes across procure to pay, order to cash and record to report.
- Experience with ITSM processes and tools such as Remedy, ServiceNow or JIRA.
- Driven to communicate the progress and status of tickets and service requests through timely updates.
- Ability to manage expectations of different project stakeholders.
- Have a proactive approach to problem solving.
- Experience working in an SLA driven environment.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
