At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Technology Lead – L2 Technical Support – Bengaluru - Hybrid
Broadridge, a global fintech leader with $6 billion in revenues, helps clients get ahead of today’s challenges to capitalize on communications, technology, data, and analytics solutions that help transform their businesses.
The world’s leading companies and financial institutions recognize us as an invaluable partner. We handle millions of trades a day involving trillions of dollars, deliver essential communications for over 5,000 brands and manage shareholder voting in 90 countries.
BU (Business Unit) –
GTO - Global Technology and Operations
Global Technology and Operations (GTO) is a leading provider of trade processing technology and managed services for financial services firms. GTO is comprised of a portfolio of solutions serving the Capital Markets, Asset Management and Wealth segments that automate the securities transaction lifecycle of equity, mutual fund, fixed income, foreign exchange and exchange traded derivatives. Our solutions provide automated straight-through-processing operations and enable buy- and sell-side financial institutions to efficiently and cost-effectively consolidate their books and records, gather and service assets under management, focus on their core businesses, and manage risk. We offer advanced solutions to meet our clients’ needs for Front-, Middle-, and Back-Office capabilities.
Roles & Responsibilities:
- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
- Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time
- Prioritizing Defects with development and getting them scheduled appropriately
- Proven financial services experience, Regulator Reporting but definitely in Capital Markets.
- Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction.
- Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness.
- Collaborate with development, QA, and product teams to address escalated issues and contribute to application enhancements.
- Experience in working both independently and in a team-oriented, collaborative environment is essential.
- Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders
- Strong interpersonal and client-facing skills.
- Pro-active, highly motivated, and a strong team player
- Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Requirements / Qualifications
- At least 5-8 years of experience in technical support or operations roles within the SaaS and cloud environments.
- At least 2-3 years in a leadership position or similar roles overseeing support teams.
- Hands-on experience in reading XML queries and building XML.
- Experience with core AWS services such as EC2, S3, RDS, Lambda, CloudFormation, CloudWatch.
- Proficiency in Java programming for backend support.
- Familiarity with scripting using JavaScript or similar languages to create automation scripts and tools.
- Experience with relational and non-relational databases such as PostgreSQL, MySQL, DynamoDB, etc.
- Strong analytical and troubleshooting skills to handle complex technical issues
Preferred Skills:
AWS Certified Cloud Practitioner
Nice to have:
- Strong understanding of G20 and CAT regulatory reporting requirements, including compliance measures and data integrity standards.
Shift Timings:
- Rotational Shift across all global time zones (APAC, EMEA & AMER).
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Top Skills
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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