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Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles & Responsibilities: General Workplace Technology Management • Deploy and manage hardware, OS, productivity, and office automation software. • Resolve technical problems and coordinate deskside dispatch services. • Maintain software and equipment configuration items in CMDB. • Ensure compliance with Aon standards for configuration and inventory. Software Support & Distribution • Monitor and install vendor-supplied corrections and patches. • Distribute standard and core security patches and new software to LAN and remote devices. • Publish software deployments via push/pull methods per policy. • Verify deployment of success and resolve incidents proactively. • Maintain compliance with software version controls. Patch Management • Monitor and notify Aon of available patches with deployment plans. • Test and validate patches on designated devices and images. • Coordinate user acceptance and regression testing. • Raise exceptions for delayed patches and deploy approved updates. • Document patch management procedures in SOPs. Application Packaging • Provide packaging services for system software and applications. • Coordinate with requestors and developers for discovery and integration. • Conduct conflict detection and remediation. • Deploy packages for UAT and release via change management. • Maintain SOPs and recommend process/toolset improvements. Image Engineering & Management • Maintain, test, and update device images quarterly or as directed. • Review and optimize images for security and user experience. • Deploy images remotely and troubleshoot deployment issues. • Ensure compatibility with current and planned environments. • Document image management procedures and suggest automation improvements. Workplace Device Encryption • Operate full disk encryption and recovery key services. • Support self-service portal for key recovery. • Troubleshoot encryption issues and validate log file transfers. Mobile Device Management • Understanding of MDM/MAM support using Aon-approved tools. • Manage user access, enforce IT policies, and perform break-fix support. • Document changes and provide monthly reports with recommendations. ________________________________________ Professional & Technical Skills: • Should be certified/equivalent experienced for configuring and supporting following: o Windows servers o Windows 10 / 11 image engineering and management o Microsoft Endpoint Configuration Manager (MECM including co-management) o Patch management, vulnerability remediation o Desktop management, device encryption (BitLocker) o Antivirus/malware protection o Software support and distribution, MSI packaging o Office 365, EMS, Intune, SCCM, Autopilot o Compliance policies, application deployment o Azure AD integration, Windows Server, Active Directory o Citrix technologies: XenApp, XenDesktop, NetScaler o Scripting (e.g., PowerShell), SLA management • Strong troubleshooting skills across Windows OS architectures • Excellent communication, documentation, and problem-solving abilities • Ability to develop and maintain SOPs, technical documentation, and training materials • Good to have certifications o Microsoft Certified: Modern Desktop Administrator Associate o Microsoft Certified: Endpoint Administrator o ITIL Foundation Certification o Citrix Certified Associate – Virtualization (CCA-V) ________________________________________ Additional Information: • This role requires coordination with global teams, vendors, and business units. • Must be able to manage multiple priorities in a fast-paced environment. • Expected to proactively recommend improvements in tools, processes, and technologies. • 6+ years of experience • Minimum 15 years of full-time education, with a Bachelor or engineering degree.15 years full time education
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles & Responsibilities: General Workplace Technology Management • Deploy and manage hardware, OS, productivity, and office automation software. • Resolve technical problems and coordinate deskside dispatch services. • Maintain software and equipment configuration items in CMDB. • Ensure compliance with Aon standards for configuration and inventory. Software Support & Distribution • Monitor and install vendor-supplied corrections and patches. • Distribute standard and core security patches and new software to LAN and remote devices. • Publish software deployments via push/pull methods per policy. • Verify deployment of success and resolve incidents proactively. • Maintain compliance with software version controls. Patch Management • Monitor and notify Aon of available patches with deployment plans. • Test and validate patches on designated devices and images. • Coordinate user acceptance and regression testing. • Raise exceptions for delayed patches and deploy approved updates. • Document patch management procedures in SOPs. Application Packaging • Provide packaging services for system software and applications. • Coordinate with requestors and developers for discovery and integration. • Conduct conflict detection and remediation. • Deploy packages for UAT and release via change management. • Maintain SOPs and recommend process/toolset improvements. Image Engineering & Management • Maintain, test, and update device images quarterly or as directed. • Review and optimize images for security and user experience. • Deploy images remotely and troubleshoot deployment issues. • Ensure compatibility with current and planned environments. • Document image management procedures and suggest automation improvements. Workplace Device Encryption • Operate full disk encryption and recovery key services. • Support self-service portal for key recovery. • Troubleshoot encryption issues and validate log file transfers. Mobile Device Management • Understanding of MDM/MAM support using Aon-approved tools. • Manage user access, enforce IT policies, and perform break-fix support. • Document changes and provide monthly reports with recommendations. ________________________________________ Professional & Technical Skills: • Should be certified/equivalent experienced for configuring and supporting following: o Windows servers o Windows 10 / 11 image engineering and management o Microsoft Endpoint Configuration Manager (MECM including co-management) o Patch management, vulnerability remediation o Desktop management, device encryption (BitLocker) o Antivirus/malware protection o Software support and distribution, MSI packaging o Office 365, EMS, Intune, SCCM, Autopilot o Compliance policies, application deployment o Azure AD integration, Windows Server, Active Directory o Citrix technologies: XenApp, XenDesktop, NetScaler o Scripting (e.g., PowerShell), SLA management • Strong troubleshooting skills across Windows OS architectures • Excellent communication, documentation, and problem-solving abilities • Ability to develop and maintain SOPs, technical documentation, and training materials • Good to have certifications o Microsoft Certified: Modern Desktop Administrator Associate o Microsoft Certified: Endpoint Administrator o ITIL Foundation Certification o Citrix Certified Associate – Virtualization (CCA-V) ________________________________________ Additional Information: • This role requires coordination with global teams, vendors, and business units. • Must be able to manage multiple priorities in a fast-paced environment. • Expected to proactively recommend improvements in tools, processes, and technologies. • 6+ years of experience • Minimum 15 years of full-time education, with a Bachelor or engineering degree.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Bengaluru, Karnataka, IND Office
SEZ, Divyashree Techno Park 36/2, K R Puram, Hobli, Kundalahalli, Whitefield, Bengaluru, Karnataka, India, 560066
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
