Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary The Automation Architect (Level 8 and above) is a senior leadership role responsible for designing and architecting automation solutions for enterprise clients. This position requires a strategic thinker with strong technical expertise and exceptional client engagement skills to deliver optimized automation strategies that align with business objectives. The role demands proficiency in modern automation tools, cloud platforms, and Infrastructure-as-Code (IaC) practices, along with the ability to lead transformation initiatives across complex environments. Roles & Responsibilities Define and architect automation approaches tailored to client needs, recommending best-fit tools and frameworks for optimal outcomes. Lead client interactions with strong communication and storytelling capabilities to articulate automation strategies and business value. Conduct assessments to evaluate client automation readiness and identify improvement opportunities. Drive automation projects using agile principles, sprint planning, and scrum boards on JIRA or similar tools. Implement IaC tools (e.g., Git, SVN, Ansible, Terraform) and CI/CD pipelines using Azure DevOps, Jenkins, or Rundeck. Design automation solutions across AWS, Azure, GCP, or VMware private cloud environments. Integrate IaC security tools, vaulting mechanisms, and enforce secure coding practices. Guide teams on coding standards and best practices in Python, Shell scripting, Ansible, and JavaScript. Professional and Technical Skills - Must Have 12+ years of experience in automation and infrastructure transformation. Proven ability to design and architect automation solutions for enterprise clients. Expertise in agile delivery models and tools like JIRA. Strong knowledge of IaC tools (Git, SVN, Ansible, Terraform) and CI/CD platforms (Azure DevOps, Jenkins, Rundeck). Cloud certifications in AWS, Azure, GCP, or VMware private cloud. Familiarity with IaC security tools and vaulting solutions. Proficiency in coding languages: Python, Shell scripting, Ansible, JavaScript. Professional and Technical Skills - Good to Have Understanding of infrastructure architecture across networks, storage, compute, and hosting. Experience with REST API integrations and JSON. Skills in Python and prompt engineering. Knowledge of containerization and orchestration tools (Kubernetes, Docker, Packer). Familiarity with immutable infrastructure and serverless technologies. Awareness of SAST/DAST principles for secure development. Exposure to AI/ML tools and concepts. DevOps cloud certification. Conceptual or practical knowledge of SLO, SLI, toil reduction, error budgets, and chaos engineering. Additional Information Level: L8 and above (Senior Leadership). Experience: Minimum 12 years in automation and infrastructure transformation. Certifications: Mandatory cloud certifications; DevOps certification preferred. Soft Skills: Exceptional communication, client handling, and storytelling abilities.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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