Technology Support Lead

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Consumer & Community Banking, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

• Provide end-to-end application and infrastructure service delivery for the successful business operations of the firm.
• Execute policies and procedures that ensure Engineering and Operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency in AWS Cloud Platform, with system design, application/tools/interface/modules development, testing, problem solving and operational stability.
• Proficient in Terraform, Python, Shell scripting technologies.
• Hands-on experience in infrastructure as code tools, such as Terraform, Helm chart.
• Design, deploy and manage Kubernetes clusters across various environments (on-premises, AWS cloud, hybrid) as a Kubernetes platform Engineer.
• Experience with K8s services, deployments, failover mechanism, networking, security polices, including CNI plugins, ingress controllers and service meshes.
• Hands-on infrastructure as code tools, Terraform, Helm chart, independently design, build, test and deploy the code.
• Hands-on experience with Continuous Integration and Delivery tools like, Jules / Spinnaker / Jenkins integration
• Ability to set up monitoring, logging, and alerting for Kubernetes clusters using Grafana, Prometheus and Splunk
• Strong knowledge on SQL skills; PostgreSQL, AWS RDS, Aurora, Teradata

Preferred qualifications, capabilities, and skills

• Experience in any other RDBMS technology
• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.