Transition Manager (India)

Transition Project Manager, Assurant-GCC, India

The Transition Manager will lead the growth and expansion initiatives across Global Capability Centers. This role will play a significant role in planning and executing a robust transition framework to support these initiatives. Through strong project management, process optimization, and change management, the Transition manager will be expected to drive the transition process of cross-border work with minimal oversight, ensuring a seamless shift with strategic and operational efficiency.

This position will be Remote at our India location. But we are looking for the candidates from Bangalore, Chennai & Hyderabad regions only.

What will be my duties and responsibilities in this job?

Provides leadership and collaborates with various levels of employees exemplifying The Assurant Way in execution of all responsibilities.

70%

• Stakeholder Engagement: Work closely with internal teams, including operations, finance, people organization, tax, and legal, to align project goals and gain buy-in for the ongoing workstreams for GCC.
• Work Transition: Develop and implement a comprehensive work transition plan from the US, EU, and APAC entities to the GCC location, ensuring continuity of operations and quality. The transition plans will include demand generation, space and technology needs, and coordination with the GCC center to fulfill the demand.
• Risk Assessment and Mitigation: Identify transition risks and create mitigation plans to address potential challenges proactively.
• Process Mapping: Conduct detailed process mapping of identified processes, identify inefficiencies, and recommend actionable improvements to enhance productivity and scalability.
• Performance Monitoring: Develop a robust dashboard to measure and report on key performance indicators (KPIs) of transition success and make recommendations for ongoing improvements post-transition.

30%

• Change Management: Identify change management needs, including communication strategies, to support employees and stakeholders during the initial design of the process.
• Training and Knowledge Transfer: Work closely with the business units to understand, and document training needs, and knowledge transfer to minimize any disruption.
• Compliance: Ensure all transition activities comply with relevant company policies, industry regulations, and data security/privacy standards.

• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the organization. 
• The Transition manager will be responsible for independently managing the transition of processes and ensure flawless execution with milestones, measures of success, and focus on minimizing disruption to the work effectiveness, and deliver the expected outcomes.
• The Transition Manager will ensure regular reporting to key stakeholders on the progress made, emerging risks, and plans to mitigate those risks.

What are the requirements needed for this position? 

• Bachelor’s degree in business administration, Project Management, or a related field, or related work experience
• 8-12 years of project management experience, particularly in process mapping and managing work transitions between US and global locations especially in Argentina and India.
• Proven consulting experience, with a track record of successfully managing complex projects with measurable results.
• Expertise in change management and stakeholder engagement.
• Strong problem-solving skills and ability to adapt quickly to changing environments.
• Excellent communication skills and the ability to manage multiple stakeholders effectively.
• Proficient in project management tools (e.g., MS Project, Monday.com, MS Lists, etc.,).

What other the Preferred Experience, Skills, and Knowledge?

• Experience in the financial and insurance industry will be an added advantage.
• PMP, Lean Six Sigma, Agile methodologies, or similar certifications preferred.

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