The Unit Manager - Operations oversees operational reporting, data analysis, project management, and effective communication with stakeholders. Responsibilities include developing dashboards, conducting trend analyses, and maintaining relationships with business contacts.
Description and Requirements
Essential Functions:
Risk Management Operational reporting:
Identifies and organize the data to produce meaningful views of operational performance.
Develops detailed operational dashboards ensuring requirements meet operational objectives to develop recommendations where applicable.
Extracting, compiling, and comparing data from various sources and reviewing data / creating metrics using various systems, applications, and Excel.
Assist in designing, developing and implementing new and enhanced analytical/forecasting/reporting methods in Excel/PowerPoint.
Produce ad-hoc reporting requests as business needs require.
Provide key trend analysis and outlooks on metrics needed for reporting.
Analyze data inputs, find trends and come up with solutions to ensure accuracy for reporting.
Demonstrate ability to work independently and in a team environment.
Project Management:
Communicate appropriately with identified stakeholders within Risk Operations and business management.
Good relationship management & communication to be able to discuss critical facts & figures with stakeholders and leadership.
Relationship Management
Maintains a positive working relationship with global stakeholders and sustains an ongoing relationship with key business contacts.
Effectively maintains the appropriate level of communication with business management.
Technical Skills
Excellent knowledge of MS Office, Power BI (Excel & PowerPoint in Particular)
Be able to create / modify formulas in Excel to meet the need of any report.
Analytical and problem-solving skills.
Process Specific Skills
Be able to create / modify formulas in Excel to meet the need of any report.
Confident in liaising with stakeholders
Communicate findings of the report, develop resolutions with Risk Operations management.
Maintain an ongoing relationship with key business contacts.
Background in Audit and Control testing reporting will be an added advantage.
Soft skills (Mandatory / Desired)
Effective oral & written communication
Effective presentation skills using tools & techniques.
Strong MS Office experience including Excel, PowerBI & PowerPoint.
Strong analytical skills and attention to detail.
Good interpersonal skills, ability to collaborate across teams.
Work Independently and Self Motivated.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Essential Functions:
Risk Management Operational reporting:
Identifies and organize the data to produce meaningful views of operational performance.
Develops detailed operational dashboards ensuring requirements meet operational objectives to develop recommendations where applicable.
Extracting, compiling, and comparing data from various sources and reviewing data / creating metrics using various systems, applications, and Excel.
Assist in designing, developing and implementing new and enhanced analytical/forecasting/reporting methods in Excel/PowerPoint.
Produce ad-hoc reporting requests as business needs require.
Provide key trend analysis and outlooks on metrics needed for reporting.
Analyze data inputs, find trends and come up with solutions to ensure accuracy for reporting.
Demonstrate ability to work independently and in a team environment.
Project Management:
Communicate appropriately with identified stakeholders within Risk Operations and business management.
Good relationship management & communication to be able to discuss critical facts & figures with stakeholders and leadership.
Relationship Management
Maintains a positive working relationship with global stakeholders and sustains an ongoing relationship with key business contacts.
Effectively maintains the appropriate level of communication with business management.
Technical Skills
Excellent knowledge of MS Office, Power BI (Excel & PowerPoint in Particular)
Be able to create / modify formulas in Excel to meet the need of any report.
Analytical and problem-solving skills.
Process Specific Skills
Be able to create / modify formulas in Excel to meet the need of any report.
Confident in liaising with stakeholders
Communicate findings of the report, develop resolutions with Risk Operations management.
Maintain an ongoing relationship with key business contacts.
Background in Audit and Control testing reporting will be an added advantage.
Soft skills (Mandatory / Desired)
Effective oral & written communication
Effective presentation skills using tools & techniques.
Strong MS Office experience including Excel, PowerBI & PowerPoint.
Strong analytical skills and attention to detail.
Good interpersonal skills, ability to collaborate across teams.
Work Independently and Self Motivated.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Excel
Power BI
PowerPoint
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