Vendor Manager (Telecom Domain)

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What We'll Bring:

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good.
As Vendor Manager, you will establish and maintain our organization’s relationships with vendors and contractors. You will actively be in involved in all aspects of vendor management and work closely with our Product Support team to ensure proper staffing levels to support our customers in the Telecommunications local and access order management activities.

What You'll Bring:

What You’ll Bring:

• Experience managing vendor relationships and/resolution of issues in a cross functional environment preferred
• Detailed understanding of contract terms, monitoring activities, and required due diligence
• Ability to communicate and articulate vendor performance issues and items to appropriate parties both internally and externally
• Ability to work in fast paced environment using analytical and problem-solving skills to support our vendor and internal teams. 
• Self-Motivated and curious
• Time Management and ability to prioritize work effectively
• Experience of global delivery with offshore and onshore virtual team model
• Technical proficiency with Microsoft application including the ability to format and query for reports.

Impact You'll Make:

Impact You’ll Make:

• Assists with the development and execution of key vendor risk management activities
• Collaborate with Product Support and Procurement for renewals and changes to existing agreements
• Audit and Approve monthly invoices – ensure appropriate stakeholders are informed of changes and dispute any inaccuracies.
• Oversee vendor requests for access when onboarding new team members
• Track supplier performance, service levels, and key metrics 
• Jointly develop staffing forecast as volumes fluctuate
• Coordinate appropriate teams to resolve system issues

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor, Customer Support Operations