VMware, Compute Engineer

VMware, Compute Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you'll do:

As a part of Managed Services support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in VMware vSphere and server hardware to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Key Responsibilities:

• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

What you need to bring:

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Minimum 2 year of relevant experience in Enterprise Managed Service environment for Tier 1 Engineer.
• Certification on the latest track like Vmware, Linux and ITIL is an advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be INT if applying as part of Internal Job Posting.

Technical Skills VMWare:

• Admin, Operate and Manage Linux servers.
• Experience in Linux virtualization KVM management
• Experience with Ubuntu or any open-source Linux server management.
• VM management on KVM.
• Admin, Operate and Manage vSphere Datacenter.
• Experience in ESXi and vCenter upgrades.
• Experience in ESXi command line interface.
• Experience in vCenter HA, DRS, and other cluster features.
• Experience in Virtual Machine operations and configurations.
• Experience in vSphere Performance Monitoring and Performance Chart.
• Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
• Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
• Experience in vSphere security and ESXi hardening.
• Basic VMware PowerCLI knowledge and scripting experience.
• Basic understanding on DHCP, DNS and Active Directory./LDAP.
• Admin, Operate and Manage vSphere Datacenter.
• Experience in ESXi and vCenter upgrades.
• Experience in ESXi command line interface.
• Experience in vCenter HA, DRS, and other cluster features.
• Experience in Virtual Machine operations and configurations.
• Experience in vSphere Performance Monitoring and Performance Chart.
• Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
• Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
• Experience in vSphere security and ESXi hardening.
• Experience in Managing Proliant servers
• Basic VMware PowerCLI knowledge and scripting experience.
• Good understanding of VMware SRM and vSAN.
• Basic understanding on DHCP, DNS and Active Directory.
• Basic knowledge on Linux Operating Systems.
• Basic knowledge on Physical Network and Storage technologies.

Technical Skill - Compute

• Provide remote support for Compute infrastructure, OneView application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Broad technical knowledge on ISS solutions.
• Technical knowledge and experience on server management software tools
• Knowledge of remote deployment programs and monitoring processes and concepts.
• Industry Standard Servers (Proliant, Blades & SL)
• Technical knowledge on Windows, Linux / VMware
• Hands on experience on Administration of Compute or VMWare, Administration of IT Infra and Monitoring configuration
• Responsible for e2e management and working across various function.
• Close collaboration with L2 functions and enable quick resolution.
• Good technical knowledge and domain expertise on compute products
• Good analytical skills
• Good communication and leadership skills

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Services

Job Level:

Intermediate

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.