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Vmware RTCC Engineer
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.
What you’ll do:
As a part of VMware RTCC team support deliverables, the engineer is required to possess strong knowledge of VMware products and technologies and provide advanced level technical support to global HPE customers with Datacenter Care, Proactive Care and Foundation Care entitlements. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.
Responsibilities:
• Resolve customer’s issues via the telephone, email or remote sessions.
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard) Technical Skills:
• Strong Knowledge in supporting all flavors of ESXi and vCenter server and performance issues
• Troubleshooting vSphere storage & vSphere networking issues.
• Strong understanding of vSphere Cluster Services (HA, DRS, DPM, EVC)
• Understanding of VMware Site Recovery Manager for disaster recovery
• Knowledge on VMware vRealize Suite that includes (vRA, vRO & vROPS)
• Knowledge on VMware Horizon View
• Good knowledge on SAN technologies and converged solutions like VMware vSAN & HC series • Good knowledge on HP Servers Blade, Rackmount and Virtual Connect Non-Technical Skills:
• Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues
What you need to bring:
Bachelor’s degree in Engineering (or Equivalent).
• Experience: Minimum 5 years of experience in Enterprise Technical Support environment
• If applying as part of Internal Job Posting, then minimum level should be INT
• Relevant certification on the latest track like VCP / CCNA.
• Flexible to work in 24X7 support environment
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Services
Job Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise Bangalore, Karnataka, IND Office
24, SALARPURIA ARENA, HOSUR MAIN ROAD, Bangalore, Bangalore, India, 560030
