Workday Technical Consultant1
- part of Workday Support Team, ensuring day-to-day system support through Incident and HR Case Management.
- Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence
- Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step
-Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support
- Continuous review and refinement of support processes (Incidents & HR Cases)
- Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning and collaborate with change delivery on configuration as is relevant)
-Document, work and train the team on EIB execution & technical workday work for all processes with continued refinement
- Good understanding of workday module (core HCM, absence & timetracking, security)
-Hands on experience of EIB creation, population, and successful loading,
- Exp in M&A will be additional advantage
- Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts
- Should be good in Integration monitoring/failure
- Good experience of using ServiceNow
- Goodundestanding of ITIL process, good to have prior exp in L2 support
