Workforce Planning Analyst

25WD86558

Position Overview

As a Workforce Planning Analyst at Autodesk, you will work within Autodesk’s Customer Technical Success (CTS) organization. You will play a crucial role in driving operational excellence and leading transformative change. You will excel in workforce analytics, process automation, and strategic planning to ensure the right people are in the right place at the right time.

In this role, you will generate and optimize schedules, lead process enhancements, implement automation, and drive data-driven decision-making. Your ability to leverage analytics and Workforce Management (WFM) technology will be key to improving operational efficiency and achieving service level goals. As a key player in workforce transformation, you will lead change initiatives, influence leadership decisions, and create scalable workforce strategies.

Responsibilities

• Lead process improvements and automation efforts to enhance workforce management efficiency. Develop and implement scheduling strategies to balance operational efficiency with service level attainment
• Analyse workforce data to identify trends, gaps, and opportunities for optimization. Optimize staffing models by leveraging data analytics and forecasting techniques to minimize SLA risks. Conduct forecasting and trend analysis to ensure data-driven decisions align with future business needs
• Help build and enhance reporting solutions, leveraging Power BI, Excel automation, and other analytics tools. Deliver actionable insights through advanced reporting, enabling leadership to make informed decisions. Develop predictive analytics models to support long-term workforce planning
• Work with WFM software (e.g., Calabrio, Verint, IEX, Aspect) to ensure data accuracy and optimal performance. Stay up to date with current technologies in forecasting and implement best practices to enhance workforce planning accuracy
• Provide recommendations on headcount planning and workforce allocation. Collaborate with leadership to drive WFM initiatives, ensuring alignment with business goals. Lead WFM transformation projects, ensuring seamless implementation of new tools and methodologies

Minimum Qualifications

• Experience in WFM platforms (e.g., Calabrio, Verint, IEX, Aspect) with experience in system administration or configuration
• Proficient in Excel and Power BI, including data modeling, automation, and visualization
• Strong technical skills in SQL, Python, or other data analytics tools (preferred but not required)
• Ability to drive process improvements and implement automation in workforce planning
• Analytical and problem-solving skills with the ability to interpret data and make strategic recommendations
• Strong interpersonal and communication skills, with the ability to influence stakeholders and lead change
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Previous experience in forecasting and trend analysis, with the ability to leverage modern forecasting technologies
 

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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