The Delivery Manager at Cleo B2B Cloud Managed Services is responsible for managing a group of managed services accounts, ensuring service delivery and client satisfaction, building strong client relationships, and coordinating with internal stakeholders. Key responsibilities include resolving client issues, expanding client relationships, preparing reports, conducting status meetings, and maintaining service quality. The role also involves collaborating with the Managed Services Manager, developing processes, and assisting in pricing new requests.

Manage the CIC environment within Cleo B2B Cloud systems, troubleshoot customer issues, investigate data related EDI issues, bug-fixes for EDI translation issues, trading partner on-boarding, collaborate with internal departments for customer support, timely escalation of critical issues, exhibit ownership of customer systems.

Associate Director at Cleo, a cloud integration technology company, responsible for managing the CIC environment within Cleo B2B Cloud systems, troubleshooting customer issues, investigating data-related EDI issues, bug-fixing EDI translation issues, and providing high-level support for customers.