Search the 23 jobs at Freshworks

Develop and execute marketing strategies for Freshworks' Developer Platform, targeting developers to drive platform usage and app development. Manage developer community, drive campaigns, and engage with external developer audiences.

Product Marketing Manager responsible for creating and strengthening messaging, driving competitive attack programs, and enabling GTM teams. Requires 8-10+ years of experience in delivering competitive insights in B2B software or SaaS/PaaS environments, with a focus on ITSM. Must possess strong analytical, problem-solving, and communication skills.

As a Senior Staff Engineer - Systems at Freshworks, you will have a large scope of responsibilities in planning, designing, and developing production quality systems. You will mentor other engineers, coordinate with stakeholders, prioritize technology initiatives, and ensure the uptime and scalability of systems. Strong communication and documentation skills are essential.

Creating a global workplace that enables everyone to find their true potential, purpose, and passion. Committed to providing equal opportunity for all and promoting diversity in the workplace.

Seeking a highly skilled implementation specialist to help partners successfully implement Freshworks products and services, provide support during implementation, training, and superior customer service. Responsibilities include virtual meetings with partners, proactive support, communication, feedback collection, and project oversight.

Freshworks is seeking a Lead Data Scientist with expertise in Natural Language Processing (NLP) and advanced AI techniques to drive the development of cutting-edge solutions involving retrieval-augmented generation, large language models, and agentic AI for the innovative bots platform.

Seeking a Marketing Data Architect and CDP specialist to spearhead the development and management of our Marketing Data Platform. Responsibilities include data integration, optimization, personalized marketing campaigns, generating insights, and leading AI-driven projects to boost marketing operations productivity.

The Lead - Content Creation role focuses on instructional design and multimedia content creation for eLearning experiences. Responsibilities include designing multimedia content, developing simulations, creating graphic designs, editing videos, writing assessments, and ensuring digital accessibility. The ideal candidate should have strong project management skills, experience with eLearning authoring tools, and a proactive mindset towards innovation and continuous learning.

Seeking a Director of Email Lifecycle Marketing to lead email marketing strategies and campaigns, driving customer engagement, retention, and growth through effective lifecycle email marketing. Responsibilities include identifying customer pain points, leveraging marketing automation, designing experimentation plans, and collaborating with key stakeholders.

As a Lead Software Engineer - Machine Learning (MLOps) at Freshworks, you will focus on building next-generation platform services to enable machine learning capabilities across the Freshworks suite of products. Responsibilities include delivering scalable ML solutions, building ML pipelines, driving solutions and implementation leveraging open source libraries, and working closely with Data Scientists to enable real-time ML/AI services.

As a Lead Data Scientist at Freshworks, you will help identify and solve business problems effectively using Machine Learning techniques. You will collaborate with product and business teams, define target metrics, and design intelligent systems. The role involves working on Big Data pipelines and ensuring system scalability and performance.

Lead Data Scientist role focusing on GenAI applications in employee engagement, developing cutting-edge AI/ML solutions, building conversational servicebots, and analyzing time series data for anomalous behavior.

Experienced Enterprise Account Executive with a track record of generating new business for Freshworks. Responsibilities include driving new logo acquisitions, demonstrating value to key stakeholders, and closing complex deals. Qualifications include 7+ years of sales experience and experience selling to VP or C level executives.

Freshworks is seeking an Employment Counsel to provide legal advice on personnel-related topics for the India region. Responsibilities include advising on HR matters, managing disputes, ensuring compliance with policies, and developing personnel-related policies. The ideal candidate should have a Bachelor's degree in law.

The Sales Compensation Analyst will be responsible for managing the monthly commission process, testing commission systems, providing training on software and commission processes, preparing commissions payout, and analyzing sales performance reports. The role involves cross-functional support, compliance management, and handling ad hoc projects.

Define design strategy and vision for the product, manage design solutions, hire and manage a team of designers, influence product and engineering leadership, provide feedback, and mentor designers. Requires 8+ years of experience and 3+ years of direct people management experience.

Seeking a self-motivated senior engineer to establish and drive engineering standards, lead by example, provide mentorship, and solve challenging problems. Responsibilities include owning the Engineering Roadmap, designing elegant solutions, prioritizing technical debt, staying updated with technological advancements, mentoring young engineers, and collaborating with cross-functional teams.

The Staff Product Manager at Freshworks is responsible for owning and building modules for sustained differentiation and growth, developing empathy with customers, practicing product craftsmanship, collaborating with cross-functional teams, and acting with urgency to achieve maximum customer value. The role requires 8+ years of core product management experience and a track record of data-driven decision-making.

Lead Software Engineer focusing on building next-generation platform services for Freshworks with a strong background in distributed systems. Mentor team to achieve milli-second efficient, always available systems at internet scale. Opportunity to work on complex Distributed Systems/Big Data problems. Responsible for building next-gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services. Work on challenges like high message volume, data engineering, analytics, and customizations for customers.

As a Senior Staff Engineer Data Scientist at Freshworks, you will lead efforts in pioneering innovative applications of data science and machine learning in employee engagement, focusing on GenAI. Responsibilities include strategic collaboration, metric definition, intelligent system design, big data processing, ML/AI architecture, and end-to-end ML pipelines.