Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.
We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.
We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.
More about the role below - if you feel it's a fit, we are excited to meet you!
Key Responsibilities
- Own and manage a portfolio of existing customer accounts across the post-sales lifecycle.
Develop account growth strategies to drive expansion revenue within assigned accounts.
Identify and execute upsell, cross-sell, and account expansion opportunities.
Conduct regular business reviews and strategic account planning sessions with customers.
Build and maintain relationships with key stakeholders, decision-makers, and executive sponsors.
Act as the primary point of contact for customer escalations and commercial discussions.
Drive contract renewals and support negotiation discussions to ensure long-term partnerships.
Monitor account health, customer engagement, and adoption trends to proactively address risks.
Collaborate with internal teams including onboarding, implementation, support, product, and delivery to ensure customer success.
Maintain accurate account plans, opportunity pipelines, forecasts, and CRM records.
Required Experience
3–7 years of professional experience in Account Management, Key Account Management, Customer Success, Client Success, or Customer Relationship Management roles.
Experience managing a book of business consisting of SMB / Commercial / Mid-Market accounts.
Proven ownership of revenue expansion targets, account growth metrics, or renewal quotas.
Experience managing customer renewals and commercial discussions.
Track record of growing customer accounts through relationship-driven sales approaches.
Experience working in B2B software, SaaS, enterprise technology, software products, or technology services environments.
Experience engaging with multiple stakeholders across business, operational, and leadership functions.
Qualifications
Strong Communication skills.
Strong understanding of account planning and customer lifecycle management.
Excellent stakeholder management and relationship-building skills.
Strong negotiation, presentation, and business communication abilities.
Ability to identify customer needs and translate them into commercial opportunities.
Ability to independently manage customer conversations, priorities, and commercial outcomes.
Experience supporting customer onboarding and adoption initiatives.
Exposure to subscription-based, recurring revenue, or SaaS business models.
Experience working in fast-paced, high-growth technology organizations
What We Offer
- Opportunity to play a key role in a rapidly growing startup.
- Exposure to cutting-edge AI and SEO technologies.
- Collaborative work environment with a focus on innovation.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!
