Manage and grow assigned US client accounts for CloudFuze products. Serve as primary client contact, coordinate delivery with internal teams, drive upsell/cross-sell and renewals, resolve escalations, track account health and KPIs, and prepare performance reporting.
About Company
Neutara is a US-based technology company that offers multiple products and services in cloud, remote workspace, e-commerce, consumer & and enterprise SAAS.
Neutara was founded in 2012 by a small group of highly skilled technology professionals.
Over the years, the company built many successful technology initiatives like CloudFuze, Exinent, Fuzebot, etc.
Founded: 2012
No. of Employees: 200+
Office Locations: North Carolina, USA (Headquarters) | Hyderabad | Bangalore India.
Product Information
CloudFuze(www.cloudfuze.com) is a global cloud file transfer and management leader. Our robust and security-focused migration engine, CloudFuze X-Change, lets individuals and enterprises migrate data to and from Google Drive, OneDrive, Dropbox, and 40 other consumer and enterprise connectors. Our intelligent cloud management platform, CloudFuze Connect, allows anyone to connect, search, and share files across multiple clouds. CloudFuze Key Features • Enterprise-grade infrastructure • Cloud-native architecture • Unified API platform • AI-powered full content search • Secure file sharing • Messaging app integrations • Powerful admin controls.
Product Youtube Link: https://www.youtube.com/c/Cloudfuze
LinkedIn: https://www.linkedin.com/company/cloudfuze/
Product Reviews
https://www.gartner.com/reviews/market/cloud-office-migration-tools/vendor/cloudfuze/product/cloudfuze
JOB DESCRIPTION:
Key Responsibilities:
- Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with clients.
- Serve as the main point of contact for assigned clients, ensuring their needs are met promptly.
- Understand clients' business goals and objectives, and provide strategic advice on how to meet them.
- Regularly check in with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Project Management:
- Coordinate the delivery of services to clients, ensuring projects are completed on time, within scope, and within budget.
- Collaborate with internal teams (e.g., sales, marketing, product) to deliver the best outcomes for clients.
- Ensure that clients' requirements are accurately understood and communicated to the relevant teams.
- Track and report on project progress, timelines, and deliverables.
- Sales and Business Development:
- Identify and pursue opportunities to grow accounts through upselling or cross-selling additional products or services.
- Assist with contract renewals and negotiating terms with clients.
- Generate proposals, quotes, and presentations as needed to secure new business or expand existing relationships.
- Customer Support and Issue Resolution:
- Act as the client advocate, ensuring all client issues and concerns are resolved efficiently.
- Proactively identify potential problems or obstacles, and work with relevant teams to prevent or address them.
- Handle and resolve escalated customer complaints or issues with professionalism and urgency.
- Performance Tracking and Reporting:
- Monitor and report on client account health, performance metrics, and satisfaction.
- Prepare and deliver regular reports to clients outlining project or account status, performance, and results.
- Ensure key performance indicators (KPIs) are met and drive improvements where necessary.
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