Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are looking for a skilled and motivated Network Engineer with around 3+ years of experience supporting and managing enterprise network infrastructure. The ideal candidate has solid hands-on experience with Cisco data center networking, F5 load balancers, wireless solutions, ACI fabrics, Infoblox DDI, and SD-WAN technologies. This role involves day-to-day network operations, deployment support, troubleshooting, and working closely with senior engineers to ensure high network reliability and performance. Roles & Responsibilities: Hands-on experience configuring and troubleshooting Cisco switches and routers in data center and enterprise environments. • Working knowledge of F5 load balancers, including virtual server configuration and traffic management. • Exposure to Cisco ACI solutions — assisting with fabric configuration, tenant creation, and policy deployment. • Experience supporting Infoblox DDI environments — including DNS, DHCP, and IPAM tasks. • Familiarity with VPN technologies (IPsec, site-to-site, SSL) and implementing secure remote access solutions. • Basic understanding of LAN/WAN architecture, routing protocols, and high-availability network design. • Proficient in using network monitoring tools (e.g., SolarWinds) for fault detection and performance analysis. • Exposure to SD-WAN platforms and assist in policy and template deployments. • Working experience with ITSM tools for incident, change, and problem ticket management. • Assist in the deployment and configuration of new network devices, including switches, routers, wireless controllers, and load balancers. • Support senior engineers in executing network changes — preparing change requests, implementing approved changes, performing validation, and documenting results. • Monitor network performance using platforms like SolarWinds and assist in identifying and resolving incidents proactively. • Provide Level 2/3 operational support, diagnosing and troubleshooting routing, switching, VPN, and connectivity issues in enterprise environments. • Participate in regular maintenance tasks such as firmware upgrades, patching, and configuration backups to ensure network stability and security. • Support the configuration and management of Cisco ACI components (tenants, policies, EPGs, contracts) under senior guidance. • Assist with Infoblox DDI operations — managing DNS/DHCP configurations, IP address planning, and provisioning workflows. • Contribute to documentation efforts, including network topology diagrams, standard operating procedures, and incident knowledge base articles. • Collaborate with cross-functional teams to support network migrations, expansions, and infrastructure upgrades. Professional & Technical Skills: • Around 4+ years of experience in enterprise network operations and support roles. • Proven ability to assist in end-to-end network deployments and post-implementation support activities. • Strong troubleshooting skills and a collaborative mindset, working closely with senior engineers and cross-functional teams. • Good understanding of operational processes, change management, and documentation practices. • Willingness to participate in 24×7 rotational support and on-call escalation when required. Additional Information: BS or BA in Engineering, Computer Science or equivalent. CCNA and CCNP Certifications / Security & Cloud Certifications Educational Qualification: 15 years of full time education is required

15 years full time education

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