Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Career Stream Tasks
• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
• Implement and execute high-quality customer service and issue resolution in order to retain current clients
• Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
• Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles
Differentiator
- Professional who is an established subject matter expert within a job area typically obtained through advanced education and work experience
- Manage large & complex projects and/or owns end-to-end processes, working independently with no supervision or only limited supervision from manager
- May lead process improvement and process design initiatives. takes a broad perspective to identify solutions as problems faced are often complex
- Interprets internal or external business issues and recommends solutions/best practices
- Typically Reports to M3/M4
- Progression to this level is typically restricted on the basis of business requirement
Management Responsability
- Individual contributor accountable for an important subject-matter area/discipline. May sometimes manages two or fewer employees including outsourced / project-based contingent workforce (i.e. external consultants)
- When managing employees the responsibility is mostly related to sharing his/her work across one or two other individual collaborators instead of delegating significant parts of projects
- May direct the work, train or mentor junior employees or manage processes and programs
- Coach and review the work of junior employees
Stakeholders
- Connect with and influence other specialist departments and external service providers
- May convince others to accept new concepts, practices, and approaches
- Prepares presentations and concepts to be presented to leadership and company committees
- Build strong, trusting cross-functional relationships with Galderma managers
- Understand customer and key stakeholders interests and concerns and guide and provide solutions to customers and key stakeholders
- Provide technical guidance to line managers and employees
Experience Level
6-7 years
Education Level
Master's / Bachelor’s Degree or equivalent experience/qualification
