Director - Operations

About Karya:
Why was Karya on the cover of the Time Magazine , highlighted by Satya Nadella , and chosen by Google as its partner for Project Vaani? 

In part, because Karya is on a mission to provide AI enabled earning and learning opportunities to economically underserved communities, thereby building a pathway out of poverty for them. Karya achieves this while also delivering high quality, timely, and price competitive data to its clients.

Karya’s workers make at least 20 times the Indian minimum wage and through our one-of-a-kind digital work platform, we have delivered over 40 million digital tasks and are poised to positively impact over 100 thousand workers by the end of the year. In the coming years, our goal is to rapidly scale our impact by bringing economic opportunities to millions of underserved users in India.

As the Director of Operations, you will play a critical leadership role in this next phase of Karya’s journey. Your primary goal will be to ensure the smooth, scalable, and impactful functioning of Karya’s data operations, as well as the satisfaction of two key customer segments: clients and workers.

Key Responsibilities:

• Leadership: Lead and manage overall data operations, implementing policies that enhance efficiency and scalability across teams
• Process Optimisation: Continuously streamline operational processes to eliminate bottlenecks, ensuring seamless work delivery to workers and timely, high-quality data to clients
• Strategy: Leverage insights from within Karya and the broader data ecosystem to develop a robust operating model. Conceptualise and execute a worker acquisition & mobilisation strategy
• Mentorship: Inspire, lead and mentor a diverse team and help drive their growth journey supported by OKRs and KPIs
• Collaboration: Collaborate with technology, design, and impact teams to improve the Karya platform and meet organisational needs
• Ownership: Serve as the final point of accountability on all things operations.
• Reporting: Regularly update leadership on the health of the workforce, project timelines, and budget metrics, identifying areas for improvement

Must-Have Skills & Qualifications:

• Proven experience in leading large-scale operations 
• Expertise in designing and optimizing scalable and lean operational processes and a knack for problem-solving
• Strong people management skills with the ability to lead diverse, cross-functional teams
• Comfort and experience with technology, with a focus on using tech-driven solutions to scale operations
• Strong communication skills (both oral and written) for stakeholder management and team collaboration
• A deep commitment to Karya’s core values of dignity, empathy, and rigour

Nice-to-Have Skills:

• Previous experience working in the gig economy or with social enterprises
• Knowledge of OKR-based performance tracking
• Experience in mentoring teams to drive collaboration and productivity
• Lived or professional experience in communities Karya serves
• Knowledge and experience in AI and data labelling operations

People matter at Karya and these are some of the perks and benefits we created for our team:

• Flexible vacation and leave policy 
• Flexible work options
• Insurance as per industry standards
• Access to industry stalwarts and networking opportunities 

Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity and disability. 

Karya invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search to apply for a career opportunity, reach out at [email protected].