Domain Support Specialist

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About this opportunity:
Step into a rewarding and challenging role as a Domain Support Specialist at Ericsson. This critical position manages technical capabilities in Automated Operations, navigating routine resource fulfillment, diagnostics, and technical support. This role plays a central part in various services, encompassing allocation, configuration, activation, and testing specifics. Be the one to uphold continuous service availability and exceed our Service Level Agreement (SLA) parameters.
What you will do:

• Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Operations.
• Actively monitor ticket queues to ensure timely response to tickets
• Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Escalation support for Service surveillance and (on-site) service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
• Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required
• Performing and managing Multi-Vendor and Multi-Technology configuration and management activities
• Effectively coordinate project with both internal and external groups/resources for project completion.
• Use problem solving and root cause analysis tools to initiate business process improvement.
• Assist in and escalate network outage situations
• Ability to shift workload based on flow of project priorities
• Engineer to Handle Change Management ticket and implement the solution in NW.
• Executing Change activities to improve network quality.
• Provide technical support to field engineers for RAN/TXN issues.
• Supporting OCM 24*7 actively over conference bridge.
• Maintain the Data Integrity (reflect the live network Data in data base tools).

The skills you bring:

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Experience Required-1-3 Yrs
• Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services.
• Previous experience from managing contract delivery (1+ years required)
• KPI Analysis
• Language skills: Proficiency in Written / Spoken English
• Values and behaviors: Ericsson Core Values, Honesty, Integrity

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Hiring Manager: