GreenLake Cloud Platform Support Engineer
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
- Provide technical problem resolution on GreenLake Platform and Flex Solutions complex cases by working closely with key internal stakeholders (e.g., GLP Engineering, Escalations team, etc.,)
- Develop action plans with end-to-end ownership to solve complex technical / escalated cases, clearly communicate to internal and/or external stakeholders
- Possess strong customer focus with the ability to balance the needs of the customer and HPE accounts team
- Setup and replicate the customer scenarios and issues in the lab to provide plan of action
- Identify and contribute to projects to improve GLP Customer satisfaction and team efficiency
- Strong written, verbal communication skills, technical writing and presentation skills to publish knowledge articles and runbooks
- Must be a team player, have ‘Service and Support’ mind-set
- 24x7 coverage with a hybrid work environment
Technical Skills :
- Knowledge on Compute, Storage and Networking solutions with experience in handling complex cases
- Knowledge and hands-on experience on AWS Cloud (Certification is an added advantage) and DevOps
- Clear understanding of as-a-Service concepts and HPE Offerings
- Strong API and Scripting skills
- Understand and develop Python scripts
- Technical knowledge on Windows, Linux / VMware
- Demonstrate in-depth understanding of core infrastructure products / services (incl. aaS) in more than one functional area involving usage, configuration, and interaction with other products.
- Debug logs using tools like Postman, Humio, Inspect logs etc.,
- Usage of CRM tools (e.g., Salesforce)
What you need to bring:
- Educational Qualification – Bachelor/Masters in technical field
- 3+ years of technical experience in Consulting / Managed Services / Support handling complex situations in Cloud, Compute, Storage or Networking domain.
- Should have minimum 18 months of experience in current role
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Services
Job Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
Hewlett Packard Enterprise Bangalore, Karnataka, IND Office
24, SALARPURIA ARENA, HOSUR MAIN ROAD, Bangalore, Bangalore, India, 560030
