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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Monitor and manage network incidents, service requests, and operational tasks to ensure timely resolution and SLA compliance. Coordinate with field, vendor, and internal teams; initiate escalations and recovery actions; validate ownership, deadlines, and updates; maintain dashboards and trackers; produce incident, escalation, KPI, and closure reports; support audits; and improve fault-management processes in a 24x7 telecom network operations environment.
Top Skills:
Access NetworksEricsson Oss/NmsHp OpenviewIp NetworkingExcelMicrosoft Power BiMicrosoft PowerpointNetcoolSolarwindsTransport Networks
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Operate and maintain IP network infrastructure, including routers, switches, firewalls, load balancers, and security gateways. Analyze alarms and incidents, resolve trouble tickets, perform root-cause analysis, implement change requests, conduct node health checks and backups, and coordinate with field teams, customers, OEMs, and support groups. The role focuses on restoring services, maintaining MTTR and SLA targets, preventing failures, and supporting problem management and customer governance across telecom networks.
Top Skills:
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provides technical leadership and 24x7 back-office support for IP MPBN and SDN networks. Responsibilities include configuring and troubleshooting network nodes, managing incidents, changes, service requests, maintenance, acceptance testing, performance reporting, escalations, and customer interfaces. The role supports multivendor Cisco, Nokia, and Ericsson platforms and requires expertise in routing, switching, SDN, cloud architecture, mobile network call flows, and network operations.
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Owns end-to-end incident management across 24/7 shifts, coordinating technical and management bridges, escalations, stakeholder communications, incident prioritization, documentation, recovery, and post-incident root cause analysis. The role minimizes service disruption, accelerates restoration, ensures accurate incident records, and supports preventive actions and continuous improvement.
Join our Team
About this opportunity:
Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.
What you will do:
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 789434
About this opportunity:
Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.
What you will do:
- Manage incidents 24X7 and ensure minimal disruption to services and fast service restoration
- Setting up of Technical and Management Bridge to facilitate communication during incidents.
- Ensure timely communication / information flow towards internal and external stake holders.
- Engage relevant stake holders and initiate management and technical escalations when required to protect Ericsson and/ or customer interests.
- Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
- Log all incident details, allocating approved categorization and prioritization.
- Keep users and stake holders informed about their incident status at agreed intervals.
- Associate incidents with other records (i.e) changes, problems, repetitive incidents etc.
- Provide first line investigation and diagnosis of all incidents via major incident report.
- Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
- Escalate critical outages to problem Manager after restoration for RCA (As define in MSTOP).
- Always remain available during the designated shift and / or roster period.
- End to End incident owner.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 789434
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
