Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
We are seeking a sharp, analytical Lead Fraud Risk Analyst to join our growing Risk team. This role is critical to identifying early signs of transactional risk and merchant degradation through data-driven monitoring. You'll be responsible for detecting anomalies, analyzing behavioral trends, and designing custom monitoring strategies that mitigate risk exposure. You'll work cross-functionally with Sales, Finance, and Leadership to protect business health and proactively manage high-risk counterparties.
A day in the life (Responsibilities)
- Build and implement early warning systems to proactively detect signs of merchant risk and transaction anomalies
- Analyze internal data to identify patterns of merchant degradation or irregular transaction behavior
- Design and execute custom monitoring strategies based on unique merchant profiles and risk indicators
- Take fast, informed actions based on emerging risk signals, consulting with Leadership and Risk stakeholders as needed
- Collaborate with Sales, Account Management, fraud ops teams to contextualize data findings with real-world merchant relationships
- Conduct research to uncover and assess counterparty debt levels or financial stress indicators
- Develop and maintain data queries and visualizations to monitor large exposures, fraud risks, or operational anomalies
- Partner with Risk Strategy, Underwriting, and Data teams to continuously refine risk detection logic and tools
- Contribute to the design of transaction anomaly detection systems and alerting frameworks for proactive intervention
- Ability to perform fraud review independently
What you'll need to thrive (Requirements)
- Bachelor's degree in Finance, Business, Data Analytics, Economics, or a related field
- 5+ years of experience in transaction monitoring, risk analytics, fraud detection or credit risk management
- Experience in fintech, payments, lending, or transaction monitoring platforms
- Strong data analysis and investigative skills with a focus on behavioral pattern recognition
- Proficiency in SQL and analytics platforms such as Looker, Hex, Snowflake and Python
- Python and SQL Mandate
- Strong communication skills and ability to translate technical findings into business context
- Ability to work cross-functionally in a fast-paced, dynamic environment with minimal supervision
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in retail sector
- Understanding of merchant or SMB-related risk dynamics, including sector or geographic exposure risk
- Leveraging AI for advanced analytics & reporting
- This is a hybrid role with 2 days per week in the Bangalore office.
What you'll need to thrive (Requirements)
- Familiarity with anomaly detection techniques and machine learning-based risk scoring (a plus, not required)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-HYBRID
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Toast Bengaluru, Karnataka, IND Office
Our Bangalore office is filled with colors, patterns, and textures to reflect the local culture and tie in our Toast values. Whether taking in the views of the lake, or the city, there is no shortage of excitement in this space!
