A Multi-Player Gaming Company -
Head Digital Works is the pioneer & one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 60 million+ users and multiple brand verticals like A23Rummy and Cricket.com, We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.
We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways.
About the role
We are looking for a Lead System Engineer to support windows, MacBook system and take care all respective technical, hardware issue. You will be part of a Windows engineering team that is responsible for take care of joiner, LWD formalities, OS deployment, security patch update that meet business objectives and SLAs.
Responsibilities
• Needs to work on Active Directory such as creating user accounts, resetting passwords, creating groups, etc.
• Need to work on Gsuite such as creating user accounts, resetting passwords, creating groups etc.
• Need to take care of patching activity and system health status.
• Adhere to corporate change management policies and practices and serve as liaison between service groups, employees and IT management to coordinate service impacts.
• Should also participate in daily operational duties such as: responding to support requests and troubleshooting service problems or outages Network Troubleshooting, & Problem Analysis following SLAs
• Evaluate new tools/technologies and suggest improvements to System, server monitoring, performance, capacity, and scalability.
• Knowledge of IT Security with respect to software and OS scenarios is essential.
• Work on Manage Engine ServiceDesk.
• Work on Jamf pro self-service.
• Firmware up-gradation and troubleshooting on different laptop, AV, Biometric and Telephone devices.
• Work on various tools like Manage engine, Jamf pro, Zabbix etc and ticketing tools like JIRA and manage SLAs
• Ability to configure Windows Virtual and Physical machines using various deployment methods.
• Must be self-driven and able to work with little supervision and direction
• Mentor team members on technical issues
• Excellent time management skills, must be capable of multi-tasking in a high workload environment
• Practical knowledge of Change and Incident management procedures
• Automate tasks and monitor their effectiveness
• POC for any support of higher authority.
• Need to maintain store IT assets and license details
Candidate requirements
• 6 – 11 years of complete experience windows support, system administrator and IT support solutions for large enterprise.
• Hands-on experience on IT support/system configurations/ software deployment, and troubleshooting critical system issues.
• Installation & troubleshooting of Windows OS, MacBook, and windows server.
• Strong work experience and Hardware knowledge of Macintosh(Macbook OS), dell, Lenovo laptop.
• Configuration & Troubleshooting of email clients, VPN client, Network Printer, Wifi etc on MAC/ Windows on desktops/laptops/ mobile devices.
• Ability to work Front line support via telephones, chats, and emails to end-users.
• Experience in one of the Ticketing tools (ex: Jira, Service now)
• ITIL process (Incident/Change management) understanding.
• Must be proficient in verbal and written English communications
• Strong customer service orientation.
What we offer -
1. Competitive salary
2. Mediclaim Policy - Best in Industry
3. Flexible working hours
4. Career Development Program
5. Best in Industry Reward and Recognition program
6. Inclusive and Collaborative Work culture
7. Complimentary snacks are served everyday
If you would want to be a part of this multi-million user company, apply on the given link
