Legal Operations Manager - CLM

Job Title: Legal Operations Manager - CLM

Location: UniOps, Bangalore

Who we are…and what we offer

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

We’re establishing four Legal Powerhouses in Bangalore, Mexico City, Barcelona and São Paulo, which will be an integral part of the Legal Function and provide defined, structured services to our other lawyers and to the wider business.

Where this position fits-into the team:

• Part of the Unilever Legal Powerhouse – a team we’re currently building, which consists of around 60 colleagues in Bangalore

• Integral part of the Unilever’s Legal Function - a global operation consisting of approximately 500 lawyers and specialists

• Based alongside the UniOps Function in Bangalore – a wider team of 1,600 that powers Unilever’s compass strategy through world class business operations enabled by technology and innovation

Your Key Responsibilities:

• Act as the Legal Product Owner for DocuSign CLM and ancillary technologies, own, develop and deliver the technical roadmap and enhancements

• Collaborate with cross-functional support teams to drive innovation and automation across the team

• Drive, communicate and present the product vision, roadmap, and progress to the internal and external stakeholders

• Act as the technical point of contact and manage our ecosystem of external partners to enable a best-in-class technical solution

• Be the Subject Matter Expert on DocuSign CLM

• Ensure the organization is using the tool as effectively as possible and extracting the best from the tool with minimal customisations/configurations

• Manage the Change and Release Management process independently

• Own the product backlog end-to-end, defining the acceptance criteria, prioritization and managing the dependencies and risks.

• Design, code, test, deploy and document change requests.

• Ensure that the code meets the quality standards and follows the best practices for performance, security, scalability, and maintainability

• Provide technical support and troubleshooting for the DocuSign CLM application and resolve any issues or bugs

• Establish and maintain strong relationships with internal and external stakeholders, including senior management, Finance, IT, Procurement and vendors

• Stay updated with the latest trends, technologies, and best practices in the contract lifecycle management domain, and identify the opportunities for improvement and enhancement of our CLM application

Skills and Experience:

• Degree or higher in computer science, engineering, business, or related field.

• At least 6 years of experience in product management, preferably in the Legal function.

• At least 4 years of experience in managing a DocuSign CLM solution

• Expert in configuring and troubleshooting DocuSign Workflows

• Expert in CLM configuration with template rationalization and harmonization

• Worked in an in-house (legal) team with exposure to legal tools

• Experience with Salesforce.

• Strong knowledge of agile development methodologies, tools, and best practices.

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders

• Ability to multitask and has tendency to independently execute project cycles and deliverables

• Strong analytical, problem-solving, and decision-making skills, with the ability to use data and user feedback to guide product decisions

• Experience working with cross-functional teams across multiple geographies

• Excellent written and verbal communication skills

Preferred Experience:

• Certified DocuSign CLM Administrator

• Certified DocuSign CLM Workflow Developer

• Certified DocuSign CLM Technical Consultant

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!