Manager Technical Consulting

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• The Technical Consulting Manager is responsible for successfully designing and leading the successful delivery of sophisticated Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big-picture thinker and an in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have demonstrable experience integrating systems via API as well as a strong development background. You are able to lead and empower a team of highly capable individuals and help them meet their targets while enabling their growth.

  Responsibilities and Requirements

  • Overall 9-15 years of CRM experience with a minimum of 6 years on the Salesforce platform

  • Collaborate with client partners to define requirements, and deliverables, and set and manage expectations

  • Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states

  • Provide oversight and governance of Salesforce projects

  • Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

  • Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

  • Ability to understand a project and debug issues

  • From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects

  • Liaise with Salesforce product teams to support client implementations

  • Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds

  • Understanding of systems architecture

  • Understanding of key design patterns and large data volume limitations and standard processes

  • Understanding of data sharing and transparency considerations and how these play into platform architecture

  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)

  • Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

  • Solid understanding of environment management, release management, code versioning standard processes, and deployment methodologies

  • Solid background in the design/development of large web-based systems, or complete software product lifecycle exposure

  • Lead a technical team and own customer and team engagement

  • Travels to client sites for projects, estimated 50-75%

  • Maintain a target billable utilization aligned to the role

  • Maintain billable utilization targets for your team

  • Technical enablement of team members on the latest Salesforce products and processes

  • Working with global teams for delivery across geographies. We will need you to be flexible with your work hours

  • Active Salesforce certifications or ability to achieve relevant certifications upon hire

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