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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Manager, Technical Consulting - Consumer Goods & Retail will lead the design and delivery of complex Salesforce solutions tailored for clients in the Consumer Goods and Retail industries.
This role requires a deep understanding of the unique challenges and opportunities within these sectors, combined with expert-level Salesforce platform knowledge.
You will be both a strategic thinker and a hands-on problem solver, leading a team of consultants to deliver innovative and scalable solutions that drive business value for our clients. This position demands a strong blend of technical expertise, consulting skills, and leadership capabilities.
Responsibilities and Requirements:
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9-15 years of overall CRM experience, with a minimum of 6 years specifically on the Salesforce platform. Experience in the Consumer Goods and Retail industries is a must.
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Domain Expertise (Consumer Goods & Retail): Possess a strong understanding of business processes, challenges, and trends specific to the Consumer Goods and Retail industries, including areas like sales execution, customer relationship management, supply chain management, e-commerce, and omni-channel strategies.
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Expert-level understanding of the Salesforce product suite, including Sales Cloud, Service Cloud, Experience Cloud (formerly Community Cloud), Marketing Cloud, Commerce Cloud, and relevant industry-specific solutions. Active Salesforce certifications (e.g., Platform Developer I/II, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) are required.
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Integration Expertise: Extensive experience integrating Salesforce with other systems, including ERP, CRM, CPQ, marketing automation, and e-commerce platforms. Proficiency with API development, ETL tools, and data migration strategies is essential.
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Solution Design & Architecture: Design and document technical solutions aligned with client business objectives. Identify gaps between current and desired states, and propose innovative solutions. Demonstrate a strong understanding of system architecture, design patterns, and large data volume limitations.
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Lead technical design sessions, architect robust and scalable solutions, and provide technical guidance to project teams. Oversee the development, integration, and deployment of Salesforce solutions, ensuring adherence to best practices and coding standards.
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Collaborate with client stakeholders to understand their business needs, define requirements, manage expectations, and present solutions. Build strong client relationships and act as a trusted advisor.
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Lead and mentor a team of technical consultants, fostering a collaborative and high-performing environment. Provide performance feedback, identify development opportunities, and ensure team members meet their targets.
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Solution Design & Architecture: Design and document technical solutions aligned with client business objectives. Identify gaps between current and desired states, and propose innovative solutions. Demonstrate a strong understanding of system architecture, design patterns, and large data volume limitations.
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Manage the technical delivery of Salesforce projects, ensuring projects are completed on time and within budget. Utilize project management methodologies (e.g., Agile, Waterfall) and track project progress.
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Implement and enforce coding standards and best practices. Conduct code reviews to ensure quality and adherence to design patterns. Troubleshoot and resolve technical issues.
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From time to time, participate in pre-sales activities, such as technical landscape discovery, solution demonstrations, and Proof-of-Concept (POC) development.
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Stay up-to-date with the latest Salesforce releases, features, and best practices. Contribute to internal knowledge sharing and training initiatives.
• Familiarity with Agile development methodologies.
• Strong communication and presentation skills.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
