Client Platform Engineer (Bengaluru), MDM

Posted 13 Days Ago
Be an Early Applicant
Bengaluru, Karnataka
3-5 Years Experience
Cloud
The Role
The Mobile Device Support Engineer at Okta plays a key role in implementing and supporting the Mobile Device Management solution and corporate mobile device program. Responsibilities include providing support for MDM-related issues, troubleshooting end-user inquiries, diagnosing hardware and software issues on mobile devices, coordinating with vendors for device activations and upgrades, and maintaining strong vendor relationships.
Summary Generated by Built In

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you.

The BT Client Platform Engineering Team

Business Technology is on a mission to accelerate Okta’s scale and growth. We bring world-class business acumen and technology expertise to every interaction. We also drive cross-functional collaboration and are focused on delivering measurable business outcomes.

The Business Technology (BT) Client Platform Engineering team is composed of smart and innovative engineers who welcome challenges and enjoy seeing our designs run at scale with automation, testing, and tuning.  Above all, we are a team who touches every point of the business and are obsessed with the end user experience.

The Client Platform Engineer Opportunity

You will be an integral part of the core team responsible for maintaining redundant, scalable, and secure client infrastructure. This position entails taking ownership of the Enterprise client services used at Okta and contributing to the development of backend systems that will support the company's growth. You should possess the ability to drive projects from inception to completion, including identifying areas for improvement, researching optimal solutions, effectively communicating your chosen approach to others, and implementing the solution. You will work closely with the BT support team to surface, identify, and resolve complex technical issues in order to drive business productivity. You are a proactive individual who combines analytical thinking with hands-on execution. You have ambitious goals and possess the drive to turn them into reality. 

Automation should be your passion, as we seek individuals who strive to work smarter, not harder. The ideal candidate will have hands-on experience in EntraID, Intune, Azure, AWS, Jamf, and be comfortable coding in an object oriented programming language

What you’ll be doing 

  • Serve as an escalation point for the global IT support team and work closely with the security team to enforce endpoint security models and best practices.
  • Manage Okta's global fleet of Windows PCs and Android using Microsoft Intune and MS Graph.
  • Manage macOS and iOS devices using Jamf Pro, AutoPkg, Munki, and other open source tools.
  • Deploy and update applications, configurations, settings, and scripts to all endpoints, addressing vulnerabilities as they arise.
  • Collaborate with BT teams to automate provisioning, deprovisioning, integrations, and support processes for endpoints.
  • Design, build, document, and support ongoing automation in endpoint deployment and management, iterating on deployment solutions.

What you’ll bring to the role

  • Strong communication skills with the ability to produce technical documentation, generate reports, and define metrics.
  • Intermediate level MDM expertise (e.g.,  Intune, Jamf or other MDM) .  
  • Introductory level proficiency in scripting and automation, including experience with automation tools like Packer, Jenkins, Chef, Chocolatey, Winget, PSADT, and Okta Workflows.
  • Understanding of endpoint hardening best practices, CIS benchmarks, and experience with SAML authentication and federation workflows.
  • Proven experience in administering and supporting internal and external applications and systems.

And extra credit if you have experience in any of the following! 

  • Proficient in bash, Python, PowerShell, Go, or other programming languages.
  • Experience integrating SaaS and management systems with the Okta platform.
  • Relevant IT industry certifications (Okta, ITIL, GPCE, MCSA, MCITP, or MCTS).
  • Experience with Federal requirements and FedRAMP compliance.
  • A can-do attitude, bringing solutions to the table.

What you can look forward to as an Full-Time Okta employee!

  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

The Company
HQ: San Francisco, CA
6,000 Employees
On-site Workplace
Year Founded: 2009

What We Do

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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