Lead the Problem Management process to minimize recurring incidents, perform fault management, configuration activities, and support incident recovery, ensuring quality and adherence to SLAs.
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About this opportunity:
We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.
What you will do:
Lead the Problem Management process to reduce recurring incidents and business impact.
Fault management including TT handling and fault localization within SLA
Configuration activities for new services
Incident recovery within SLA
Preventive and corrective maintenance activities
Network configuration audits
2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency
The skills you bring:
Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field.
4+ years of experience in Problem Management, PS/CS Core roles.
Hands-on experience with telecom vendors' equipment (e.g., Nokia, Huawei, Ericsson, Etc ).
Strong knowledge of ITIL v3/v4 Problem Management framework.
Excellent communication, stakeholder management, and analytical skills.
3 to 7 years of experience in Telecommunications.
Domain experience: (CS core / Packet core) at least 2-4 years.
A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.
Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
Detailed understanding of different voice core scenarios and signalling flows
Detailed understanding of different data core scenarios and signalling flows
Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.
Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
Very good understanding of Cloud technology and infrastructure Knowledge
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
5GSA and 5G NSA technologies understanding
Roaming Data and call flow deep knowledge along with GRX part understanding
IMS call flows
Excellent IP background
MPBN Knowledge
Very good knowledge of Linux
Excellent analytical & presentation skills.
Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.
Innovate and implement experimental ideas and concepts to deliver value to the end consumers.
Day to Day issue handling and reporting.
Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
Must have Good Communication skills (verbal & written) & Customer handling capabilities.
About this opportunity:
We are looking for a skilled professional with strong expertise in Problem Management within the PS Core domain. This role emphasizes on three key areas: Reactive, Proactive, and Enhanced Problem Management, thereby providing the candidate with a cricket ground to hit their skills right.
What you will do:
Lead the Problem Management process to reduce recurring incidents and business impact.
Fault management including TT handling and fault localization within SLA
Configuration activities for new services
Incident recovery within SLA
Preventive and corrective maintenance activities
Network configuration audits
2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency
The skills you bring:
Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field.
4+ years of experience in Problem Management, PS/CS Core roles.
Hands-on experience with telecom vendors' equipment (e.g., Nokia, Huawei, Ericsson, Etc ).
Strong knowledge of ITIL v3/v4 Problem Management framework.
Excellent communication, stakeholder management, and analytical skills.
3 to 7 years of experience in Telecommunications.
Domain experience: (CS core / Packet core) at least 2-4 years.
A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc.
Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow
Detailed understanding of different voice core scenarios and signalling flows
Detailed understanding of different data core scenarios and signalling flows
Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc
Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred.
Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
Very good understanding of Cloud technology and infrastructure Knowledge
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
5GSA and 5G NSA technologies understanding
Roaming Data and call flow deep knowledge along with GRX part understanding
IMS call flows
Excellent IP background
MPBN Knowledge
Very good knowledge of Linux
Excellent analytical & presentation skills.
Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors.
Innovate and implement experimental ideas and concepts to deliver value to the end consumers.
Day to Day issue handling and reporting.
Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
Must have Good Communication skills (verbal & written) & Customer handling capabilities.
Top Skills
Bicc
Camel
Cloud Nfvi
Diameter
Ericsson
Huawei
Ims
Itil V3/V4
Linux
Map
Nfvo
Nokia
Sigtran
Sip
Virtualization
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
