Product Manager
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.
What you’ll do:
Description:
HPE Digital Experience: exceptional people supporting business technology in action. Digital Experience is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Digital Experience, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.
We (Digital Experience Product Management) are looking for an experienced Senior Product Manager to play a critical role in the development of HPE’s Support Automation platform and support services. The platform will enable the development of an open ecosystem of automated support services for all styles of technology environments - from standalone servers to public clouds.
In this role you will be working in the SAFe (Scaled Agile Framework) model. As Product Manager, you will work with external/internal stakeholders (customers, business units, portfolio, strategy team, architects, UX and other product managers) to develop and drive Product vision, strategy and roadmap to be executed by scrum teams. You will be resposible to develop and drive continuous prioritised backlog and refinement for the domain related functionality. Includes responsibility for legacy as well as new functionality.
REQUIRED SKILLS AND EXPERTISE
- Own your product. Set a clear vision, define your roadmap and share with cross functional teams. Evangelize your product vision to senior management and diverse stakeholders through customer research, hands-on data analysis and documentation.
- Deeply understand the customer problems and needs; leveraging customer research, usability studies, first-hand interviews, customer feedback, experiments, and usage/adoption metrics.
- Demonstrate strong communication and leadership skills with strategy, architecture, UX, engineering teams, and business stakeholders; speak to the approach for implementing cross-product solutions.
- Market Research: Conduct market research to identify trends, opportunities, and customer needs, providing insights that inform product development decisions.
- Product Requirements: Define product requirements based on market research, customer feedback, and business goals, working closely with cross-functional teams to ensure alignment. Document and refine the requirements as Epics/Capabilities/Features.
- Product Development: Collaborate with architects, engineering teams to design, develop, and launch products that meet customer needs and drive business results.
- Go-to-Market Strategy: Collaborate with “Management of Change” team to develop go-to-market strategies to drive customer adoption and revenue growth.
- Customer Feedback: Collect and analyze customer feedback to inform product development decisions and improve customer satisfaction.
- Community Learning: Collaborate with the community to gather feedback, identify trends, and develop insights that inform product development decisions.
- Metrics and Analysis: Define and analyze key performance metrics to support and inform product decisions. Track KPIs to measure product success, including CSAT, DSAT, customer adoption, and retention.
- Collaboration: Work closely with cross-functional teams, including business units, stake holders, strategy, architecture, UX, and engineering to ensure alignment and successful product launches.
- Exposure to Support and Services key concepts such as Self-Solve, Self-Serve, Know Me (customer) and Knowledge Management is desirable.
- Experience with Agile Scrum and Kanban methodologies, particularly in a SAFe environment.
What you need to bring:
EDUCATION AND EXPERIENCE
- Bachelor's degree or equivalent experience. Business degree is desirable.
- 10+ years of relevant product management, product owner, or business analysis experience in an agile environment
- 15+ years in software development
- SAFe PM/PO certification (SPMPO) is a plus
Points to note before you apply:
- To apply for open positions, approval of the employee's current manager is required and Approval email has to be shared with the RM Team/Recruiter
- Employees in Performance Improvement Plan are not eligible to apply.
Additional Skills:
Cross Domain Knowledge, Customer Engagement, Design Thinking, Development Fundamentals, DevOps, Go-to-Market Expertise, Partner Management, Product Lifecycle Management, Security-First Mindset, Strategic Pricing, Strategy Creation, User Experience (UX), Value Creation, Vendor Management
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Engineering
Job Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
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