Commercial & Investment Bank - Project Manager (Market Operations)

Job Description
The APAC Digital & Platform Services Change team within Corporate & Investment Banking Operations was created to spearhead strategic platform and digital solution changes for the APAC Markets Operations organization. As a member of this team, you will lead change and transformation initiatives across APAC Branch, Japan, and China Market Operations, with a primary focus on delivering projects for the APAC Securities Operations businesses at JPMorgan Chase. Your role involves executing business and operational strategies on both regional and global scales. You will lead diverse projects that encompass market expansion, enhancing client experience, implementing strategic end-state system architecture, and driving operational scale while mitigating risk. This position requires a proactive approach to delivering impactful change across the organization.
As a Project Manager within the Market Operations team, you will lead end-to-end delivery of projects, partnering closely with teams across Operations, Technology, as well as Product Development, Business Management, Sales & Trading, Legal & Compliance, Finance, and other corporate functions. You will drive execution of strategic and tactical initiatives throughout the project lifecycle, including solutioning, process design, resource management and reporting of status to stakeholders and senior management.
Job responsibilities:

• Lead the delivery of strategic, process improvement, and regulatory projects as a Project Manager/Business Analyst.
• Identify the impacts on business models, operational processes, systems, and resources resulting from these initiatives, collaborating with key stakeholders such as business, technology, compliance, risk, and finance.
• Foster a mindset of continuous improvement and change management, challenging conventional business management methods and driving process enhancements.
• Translate business requirements into comprehensive, value-added solutions and test plans, utilizing appropriate processes, procedures, and technology.
• Maintain a robust and auditable governance process to ensure accurate and timely project delivery, employing project frameworks, methodologies, reporting, and appropriate escalation.
• Build and maintain strong relationships with stakeholders, providing leadership, direction, and focus for business functions and project resources.

Required qualifications, capabilities, and skills:

• Minimum of 4 years of relevant Project Management or Change Management experience within the financial services industry.
• Mandatory prior experience in Markets Operations.
• Proven project management and organizational skills, with the ability to lead in unstructured situations and seize new opportunities.
• Strong verbal and written communication skills, capable of partnering with stakeholders at all levels, including senior executives, managers, and subject matter experts.
• Ability to collaborate effectively with multiple internal teams, external clients, and third-party service providers.
• Independent and proactive worker with the ability to quickly grasp complex subject matter and demonstrate critical thinking.
• Experience with data transformation tools like Alteryx and data visualization tools such as Tableau and QlikView/QlikSense.
• Analytical mindset with strong problem-solving skills, capable of identifying and resolving complex operational issues.
• Strategic thinker with strong analytical skills.
• Demonstrated problem-solving skills, with the ability to exercise exceptional judgment, independently identify and escalate key issues, and develop actionable recommendations.
• Strong teamwork skills, with flexibility in work style and the ability to collaborate with stakeholders and colleagues at all levels.

Preferred qualifications, capabilities, and skills:

• Bachelor's degree in Finance, Business, Accounting, or a related field.
• Strong understanding of various technological development methodologies, such as Agile and Waterfall, with the ability to lead projects successfully regardless of the approach.
• Proficiency in Microsoft Office applications, as well as experience with Alteryx and UI Path, is preferred.
• Prior experience in Settlements Operations is advantageous.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.