*Rapid7 is a hybrid work environment. The expectation is three (3) days in the office, two (2) days remote. Our Boston office is located at North Station.
About the role:
We are seeking a proactive and results-driven Renewal Account Manager to oversee and manage the renewal process for clients in our existing customer base. The ideal candidate will work closely with customers, internal teams, channel partners, and external stakeholders to ensure seamless contract renewals, identify upsell opportunities, and maintain strong customer relationships.
Impact:
This role is crucial for driving customer retention and maximizing recurring revenue.This role requires an individual with excellent communication skills and a strong understanding of customer needs. You will be expected to analyze customer data, forecast renewal rates, and develop strategies to address potential churn. Additionally, you will work closely with the sales and customer success teams to ensure a seamless renewal process.
The ideal candidate will have a proven track record in renewals management, ideally in a SaaS environment, a deep understanding of the sales cycle, and the ability to build strong relationships with customers. If you are a results-driven professional we encourage you to apply.
Key Responsibilities:
Renewal Management:
- Own and manage the renewal lifecycle for strategic spend accounts, ensuring timely contract execution and revenue retention
- Proactively engage with customers and channel partners to confirm renewal intentions and address any potential obstacles
Account Management:
- Serve as the primary point of contact for clients regarding renewals, upgrades, and transactional spend-related inquiries
- Conduct and drive quote reviews and/or contract reviews with key stakeholders to understand their needs, budget cycles, and renewal processes
Revenue Growth:
- Identify opportunities for upsell and cross-sell within existing accounts to increase customer value
- Collaborate with sales and customer success teams to ensure seamless account transitions and a unified customer experience
Data Analysis & Reporting:
- Forecast consistently and with high degree of accuracy
- Analyze renewal data and transactional spend patterns to forecast renewal outcomes and identify trends
- Maintain accurate and up-to-date account records in the CRM system, providing regular reports on renewal performance.
Problem Solving:
- Address and triage any customer concerns or challenges during the renewal process
- Work closely with product, finance, and support teams to ensure customer satisfaction and renewal success
- Help develop playbooks and strategies and cross train junior team members
The qualification and skills you'll bring to the role:
- 2+ years of experience in SaaS renewals with a proven track record of exceeding renewal targets
- Cyber Security industry experience is a plus
- Strong communication & interpersonal skills
- Demonstrated self-starter, curious, and solution focused
- Strong initiative, positive attitude, and both the ability and willingness to learn technical concept
- Experience with CRM systems (e.g. Salesforce)
Key Competencies• Customer-focused mindset with a commitment to delivering exceptional service• Detail-oriented and highly organized, with a focus on accuracy and follow-through• Collaborative team player with the ability to work cross-functionally
About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
LI: #MB2
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
