Essential Job Duties & Responsibilities
- Build customer relationships at all levels and establish rapport with existing and potential customers through regular calls or visits, acting as the first point of contact for Nordson customers/prospects in assigned territory
- Provide customers information about Nordson products and capabilities, conduct application/product presentations and demonstrations as well as provide pre/post sales technical advice
- Achieve sales targets and increase sales volume by implementing business strategies to expand existing markets, generate new leads and penetrate new markets in allocated regions
- Prepare customer proposals and quotations, negotiate pricing and contract terms to meet both customer and company needs
- Manage the post-purchase relationship with customers and ensure a high level of customer satisfaction
- Support marketing activities by attending tradeshows, roadshows, conferences and other marketing events where required to promote Nordson products
- Maintain detailed documentation/customer profiles and provide regular feedback through sales and other updates/reports as required by management
- Conduct market research and feedback to management competitive activity and general market intelligence which includes industry trends and relevant information on emerging technologies and latest developments in the region of responsibility
- Understand customer requirements and provide sound recommendations that satisfy their requirements and expectations.
- Collaborate with internal stakeholders to develop applications and/or customizations to meet customers’ specifications and resolve customer issues.
- Other job-related duties as required
Education & Experience
- Bachelor’s Degree in Engineering
- 5 years of work experience in the sales & service of medium value industrial capital equipment
Skills & Abilities
- Good communication skills in English, Gujarati & Hindi
- Strongly self-motivated and results oriented
- Ability to schedule and prioritize tasks to consistently meet deadlines with high quality work
- Strong interpersonal, relationship management and customer service skills
- Excellent organisational skills
Travel required
- Domestic: 60%
- International: Ad hoc
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
