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Stryker

Senior Invoice to Cash Analyst - Front Office

Sorry, this job was removed Sorry, this job was removed at 10:02 p.m. (IST) on Monday, Feb 03, 2025
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Warsaw, Warszawa, Masovian
Warsaw, Warszawa, Masovian

Work Flexibility: Hybrid

What you will do:

Collections & Dispute management: 

 

  • Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms 

  • Complete daily worklist, follow all appropriate steps as per collection strategy set up in system 

  • Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers 

  • Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy 

  • Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP 

  • Negotiate and prepare payment agreements as an alternative payment option for customers 

  • Escalate collection issues timely and properly 

  • Resolve disputed invoices by regular interactions with commercial team 

Credit: 

  • Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders 

Bad debt: 

  • Reduce provisioned amount by active collections 

  • Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge 

Continues Improvement: 

  • Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine 

  • Keep maintaining internal process documentation and updating it once this is required 

Others: 

  • Comply with all internal control procedures to ensure accurate financial records 

  • Provide internal/external auditors with selected samples and collaborating with them directly 

  • Contribute to accurate customer master data elements 

  • Prepare regular & ad hoc reports for various stakeholders 

What you need :

  • BS/BA in Business Administration, Accounting, Finance or related field  

  • Advanced MS Office skills  

  • Fluent spoken and written English (additional language as per requirement) 

  • Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)  

 

 

Experience: 

  • Between 2 and 4 years of I2C experience 

Other requirements:  

  • Ability to work well with cross-functional teams and multi-task  

  • Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively 

  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment  

  • Effective problem-solving skills 

Travel Percentage: 10%

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