Work Flexibility: Hybrid
What you will do:
Collections & Dispute management:
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Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
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Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
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Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
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Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
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Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
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Negotiate and prepare payment agreements as an alternative payment option for customers
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Escalate collection issues timely and properly
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Resolve disputed invoices by regular interactions with commercial team
Credit:
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Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders
Bad debt:
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Reduce provisioned amount by active collections
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Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge
Continues Improvement:
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Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
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Keep maintaining internal process documentation and updating it once this is required
Others:
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Comply with all internal control procedures to ensure accurate financial records
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Provide internal/external auditors with selected samples and collaborating with them directly
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Contribute to accurate customer master data elements
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Prepare regular & ad hoc reports for various stakeholders
What you need :
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BS/BA in Business Administration, Accounting, Finance or related field
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Advanced MS Office skills
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Fluent spoken and written English (additional language as per requirement)
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Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)
Experience:
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Between 2 and 4 years of I2C experience
Other requirements:
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Ability to work well with cross-functional teams and multi-task
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Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
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Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
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Effective problem-solving skills
Travel Percentage: 10%
