Provide 1st level customer service and technical support via multiple channels.
Communicates effectively in written and spoken English with co-workers and customers world- wide.
Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations.
Ensure customer needs are met by evaluating issue impact and escalating when necessary.
Act as the lead interface with customers (internal and external) regarding product support.
Demonstrate a strong sense of urgency for sensitive issues.
Develop understanding of the user interfaces to investigate customer queries and issues.
Research and validate application, back-end or technical issues to aid customers in understanding product functionality and outputs.
Commit to delivering the highest level of customer service and satisfaction while demonstrating teamwork, interpersonal skills, and professionalism.
Hold scheduled calls with customers to review case status as needed.
Manage time effectively and prioritize tasks to balance daily responsibilities and technical development.
Engage in other potential work areas within the company as assigned.
Work Schedule
This position is a night-shift role within a 24/7 team environment, with rosters scheduled in advance.
Our Ideal Candidate Has:
Bachelor's degree or equivalent technical experience (required).
Airline Industry background (required).
XML/ SQL/ API/ Server/ Network skills (highly desired).
Experience with Salesforce or other CRM tools.
Professional fluency in written and spoken English.
Excellent telephone manners and customer service skills.
Excellent analytical mindset, strong troubleshooting skills and sense of urgency
Good organizational abilities and readiness to support multiple
Ability to perform efficiently under pressure and manage multiple tasks simultaneously
Strong teamwork skills and proactive attitude
Effective time management and priority setting skills
Proficiency in managing complex and ambiguous matters
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About CAEAt CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.
Data PrivacyPrivacy Statement | CAE
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
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