Senior PM: Enterprise
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We do this for restaurants of all sizes, from SMB through Enterprise.
This role will focus on the unique challenges present for our Enterprise restaurant operators. You will think about staff workflows, guest experiences and operator/manager needs at scale, taking into account how Toast’s products can deliver customer value across our entire platform, solving problems for enterprise customers who use Toast each and every day.
The Senior Product Manager: Enterprise will define, deliver and promote a comprehensive roadmap across Enterprise functionality for Toast. This highly cross-functional role requires a strong sense of prioritization, discernment and ability to dig deep and identify the true customer needs. This roll will work cross-functionally and cross-team, partnering with stakeholders in Enterprise Solutions, Support and Sales to identify and deliver critical functionality for our Enterprise customers across a wide array of technologies, from Toast’s POS to our Partner Ecosystem.
This role requires a unique blend of business and stakeholder acumen, user-centric design, and ability to make decisions quickly and follow through.
About this roll* (Responsibilities)
- Define the end to end user experience for Enterprise functionality at Toast
- Prioritize and sequence initiatives designed to meet the needs of complex and varying levels of end user sophistication
- Govern and guide your engineering team, and others all working in partnership to deliver on customer needs and jobs to be done
- Define, own and manage communicating your roadmap to a wide variety of stakeholders, from c-suite through to partner engineering groups across the organization
- Refine, document and deliver on solutions required to help our Enterprise customers grow
Do you have the right ingredients*? (Requirements)
- Experience driving a diverse array of end user experiences
- Comfortable with a high degree of ambiguity and a keen sense of refinement and discernment to solve customer problems
- Outcome focused product management experience with skills in user research, industry research and product frameworks
- Self-motivated and dedicated with proven creative/critical thinking capabilities.
- Strong leadership and interpersonal skills.
- Solid analytical skills and experience with data-driven decision-making.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
Gallery
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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