Senior / Staff Technical Writer (Hyderabad / Bangalore)

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.
 

Required Skills:

• 6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.

• Ability to write clean, concise, and approachable content for diverse audiences

• Ability to quickly learn complex technologies.

• High standards of quality and attention to detail.

• Experience with XML-based authoring tools such as Oxygen.

• Experience with source control software such as Perforce or Git.

• Excellent problem solver.

• Excellent communication and interpersonal skills

• Strong advocate for the customer.

• Ability to work collaboratively and manage multiple deliverables within tight deadlines.

• Strong sense of ownership, taking initiative and responsibility for content projects from start to finish

• Demonstrated self-drive and ability to work independently with minimal supervision

• Strong team player with excellent communication skills.

• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

• Knowledge of DITA and structured authoring.

• Experience working in an Agile development environment

Preferred Skills:

• Experience with source control software such as Perforce

• Experience with XML-based authoring tools such as Oxygen

• Knowledge of DITA and structured authoring

• Experience working in an Agile development environment

• Project management

• Good to have ability to read, understand, and build short code samples in a variety of programming languages

• Experience with CRM applications (Salesforce familiarity a plus)

• Programming knowledge with HTML 

• A related technical degree required

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.