Provides hands-on L2 production support for Netcracker telecom billing applications in a 24x7 environment. Responsibilities include monitoring bill cycles and application health, resolving billing and payment incidents, troubleshooting Oracle and Unix/Linux issues, executing approved data fixes and workarounds, conducting root-cause analysis, supporting releases and rollbacks, validating service restoration, reconciling billing data, and coordinating with L1, L3, DBA, CRM, middleware, and infrastructure teams.
Join our Team
About the Role:
Ericsson is looking for a hands-on L2 Support Engineer to provide functional and technical support for Netcracker NRM/Billing applications in a 24x7 telecom production environment. The role involves bill cycle monitoring, incident resolution, billing analysis, production validation, and coordination with cross-functional teams.
Key Responsibilities:
Provide L2 support for Netcracker NRM/Billing applications.
Monitor simulation and production bill cycles, billing jobs, interfaces, and application health.
Troubleshoot billing, rating, invoice, payment, adjustment, balance, and bill cycle issues.
Analyse Oracle database issues using SQL/PLSQL and perform approved production data fixes.
Analyse Unix/Linux logs, processes, scheduled jobs, scripts, and batch failures.
Handle P1/P2/P3 incidents, meet SLAs, and provide timely stakeholder updates.
Perform impact analysis, execute approved workarounds, validate service restoration, and escalate issues to L3 with proper evidence.
Conduct RCA and support problem management activities.
Support release, deployment, post-deployment validation, and rollback activities.
Perform billing/payment reconciliation and data validation.
Create and maintain SOPs, troubleshooting guides, checklists, and known-error documents.
Coordinate with L1, L3, DBA, TOMS, CSRD, OCS, CRM, Middleware, and Infrastructure teams.
Mandatory Skills:
Netcracker NRM/Billing
Telecom billing and revenue management
Oracle SQL/PLSQL
Unix/Linux administration and troubleshooting
Bill cycle monitoring and production support
Shell scripting
Incident, problem, and change management
24x7 support with P1/P2/P3 incident handling
Good to Have:
TOMS, CSRD, OCS, and Mediation
REST/SOAP interfaces
Kafka/TIBCO
Telecom BSS integrations and billing data flows
ITIL knowledge
Release, deployment, rollback, and production validation experience
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 790093
About the Role:
Ericsson is looking for a hands-on L2 Support Engineer to provide functional and technical support for Netcracker NRM/Billing applications in a 24x7 telecom production environment. The role involves bill cycle monitoring, incident resolution, billing analysis, production validation, and coordination with cross-functional teams.
Key Responsibilities:
Provide L2 support for Netcracker NRM/Billing applications.
Monitor simulation and production bill cycles, billing jobs, interfaces, and application health.
Troubleshoot billing, rating, invoice, payment, adjustment, balance, and bill cycle issues.
Analyse Oracle database issues using SQL/PLSQL and perform approved production data fixes.
Analyse Unix/Linux logs, processes, scheduled jobs, scripts, and batch failures.
Handle P1/P2/P3 incidents, meet SLAs, and provide timely stakeholder updates.
Perform impact analysis, execute approved workarounds, validate service restoration, and escalate issues to L3 with proper evidence.
Conduct RCA and support problem management activities.
Support release, deployment, post-deployment validation, and rollback activities.
Perform billing/payment reconciliation and data validation.
Create and maintain SOPs, troubleshooting guides, checklists, and known-error documents.
Coordinate with L1, L3, DBA, TOMS, CSRD, OCS, CRM, Middleware, and Infrastructure teams.
Mandatory Skills:
Netcracker NRM/Billing
Telecom billing and revenue management
Oracle SQL/PLSQL
Unix/Linux administration and troubleshooting
Bill cycle monitoring and production support
Shell scripting
Incident, problem, and change management
24x7 support with P1/P2/P3 incident handling
Good to Have:
TOMS, CSRD, OCS, and Mediation
REST/SOAP interfaces
Kafka/TIBCO
Telecom BSS integrations and billing data flows
ITIL knowledge
Release, deployment, rollback, and production validation experience
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 790093
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
