About AiDASH
AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com
We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow!
How you'll make an impact:
- Developing and maintaining product documents involving User Guides, FAQs, Onboarding Guides, Troubleshooting Guides, Training Manuals, Release Notes, and other product documentation.
- Working with the engineering teams in an Agile environment to audit and update the documentation regularly to ensure relevance with product feature releases, customer use cases, support issues and other internal developments.
- Researching and translating technical information into web-based or manual documents for non-technical and technical users.
- Identifying user needs and working with customer base to resolve issues relating to documentation.
- Managing the production and publishing of documentation.
- Contributing to and adopting best-in-class practices for new age SaaS product documentation including in-app guides and video tutorials.
- Working with Product and Design teams to evaluate and develop UX content and microcopy for the AiDash product portfolio.
- Working with Engineering and Data Science teams to develop content for technology blogs covering various aspects of technology, data science, and geo-spatial technologies.
- Operational testing of documentation; working with other team members for proofreading and editing.
What we're looking for:
- Bachelor's or Master's degree in Computer Science/ Information Technology or Communication or a related stream.
- Minimum 5 years of experience in technical content writing covering UI content, Product Documentation and API documentation.
- Thorough knowledge of Software Development Life Cycle (SDLC) and Documentation Development Life Cycle (DDLC) and experience working in an Agile environment.
- Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content.
- Skilled in tools required for technical documentation- XML editors (preferably Madcap Flare), PDF editors, Image editors, and Microsoft Suite.
- Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text.
- Excellent command over written and verbal communication.
- Prior experience with SaaS products or Big Data / AI / ML Platforms is a plus.
We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.
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