Monitor telecom networks around the clock, analyze alarms and faults, prioritize incidents, coordinate escalations with support and field teams, and ensure service restoration within SLAs. The role includes proactive network surveillance, incident lifecycle management, fault documentation, performance reporting, and support for incident, problem, and change management processes in a rotational 24x7 shift environment.
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About this opportunity
We are now looking for an Service Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management.
You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson's vision of a fully connected, intelligent world.
What you will do• Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.• Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.• Execute proactive monitoring to detect early warnings and prevent service degradations.• Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.• Support incident, problem, and change management processes in compliance with Ericsson's Global Service Center (GSC) standards.• Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.• Participate in shift-based operations to provide round-the-clock network surveillance coverage.
The skills you bring• 2-5 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.• Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).• Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).• Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.• Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.• Excellent communication and coordination skills for effective collaboration across global teams.• Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).• Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 792585
About this opportunity
We are now looking for an Service Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management.
You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson's vision of a fully connected, intelligent world.
What you will do• Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.• Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.• Execute proactive monitoring to detect early warnings and prevent service degradations.• Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.• Support incident, problem, and change management processes in compliance with Ericsson's Global Service Center (GSC) standards.• Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.• Participate in shift-based operations to provide round-the-clock network surveillance coverage.
The skills you bring• 2-5 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.• Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).• Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).• Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.• Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.• Excellent communication and coordination skills for effective collaboration across global teams.• Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).• Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 792585
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
