Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Seeking a Software Engineer to join the Workflow Data Fabric, Integration Hub team in Hyderabad. This role requires strong backend fundamentals, and the ability to ramp quickly on the ServiceNow platform.

Technical Skills Required:

• Strong Java or JavaScript/Node.js, engineering fundamentals
• REST/SOAP API design, consumption and integration against third-party systems
• OAuth 2.0, JWT, mutual TLS and API key authentication flows
• ServiceNow platform scripting (Glide APIs, Script Includes, Business Rules, Scripted REST APIs)
• Flow Designer spokes, actions and custom step development
• Automated testing (unit + integration) and CI/CD pipeline experience
• Solid understanding of data modeling and query optimization

Key Responsibilities:

• Deliver features end to end on your area: design, build, test, document, ship
• Design integration and protocol interfaces that customers can extend and customize for their own systems without forking the product
• Hold backward compatibility; customer implementations and third-party systems depend on these contracts, so changes are made deliberately and versioned
• Build for failure: handle rate limits, timeouts, partial responses and unavailable remote systems so the failure mode is clear rather than silent
• Investigate customer-reported integration failures across the platform, the network and the remote system, and fix them at root cause instead of patching the symptom
• Write the tests and the documentation for what you build, so a feature ships complete rather than code-complete

• 3+ years of software engineering experience with meaningful backend ownership
• Strong Java or JavaScript/Node.js and sound engineering fundamentals
• Hands-on REST and SOAP API work: designing, consuming and debugging integrations against third-party systems you don't control
• Working knowledge of OAuth 2.0, JWT, mutual TLS and API key authentication flows
• Strong debugging and root-cause analysis across system boundaries
• Data modeling, SQL and query optimization
• Automated testing, unit and integration, as part of your own delivery
• Agile, sprint-based development experience
• Clear written communication

Good to Have (top priority when comparing candidates)

• Protocol-level work: JSON-RPC, WebSockets, streaming or long-lived connections
• Model Context Protocol (MCP), tool or function calling, agent-facing API design
• JDBC/ODBC drivers, database connectivity.
• React or a comparable frontend framework.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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