Sr Analyst II Infrastructure Services

Job Description:

• Experience in administration, Implementing, configuration of Pure FlashArray, NetApp C-Mode, Dell Unity, Brocade & Cisco switches and other NAS products.
• Good Knowledge on multiple Storage array Hardware & Architecture

• Experience in storage array snapshot & replication
• Strong Knowledge on Performance analysis factors of Storage Arrays
• Experience in Designing, Configuring and troubleshooting Fabric environment constituting Brocade, SANnav and Cisco switches.
• Hands-on knowledge on in any of the storage management applications like Storage Essentials, ECC etc

• System administration experience on Windows, HPUX or Sun Solaris, and knowledge on VMware would be an added value
• In depth Knowledge of ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes.)
• Certification on Storage technology is an added advantage.
• Good skills on performance optimization.
• Solving complicated Hardware cases and Liaising with Hardware Vendor support
• Advanced troubleshooting skills and identify the severity of the issue, Ability to Resolve issues quickly to account/customer satisfaction and Prepare RCA
• Provide operational support on a 24x7 rotation basis.
• Expected to train the resources on the respective technology.
• Expected to improve Automation and reduce manual work.

Additional Skills:

• Interpersonal sensitivity and customer responsiveness
• Leadership skills
• Excellent knowledge of the IT environment and its future trends
• Ability to communicate complex technical contents plainly and simply.
• Strong consulting skills, flexibility, and resourcefulness
• Exposure to Customers Globally
• Good written and verbal communication skills
• Certifications in relevant technologies
• Service and Customer Orientated / Team player (TCE).
• Strong ability to work under pressure / Flexible and self-motivated.
• Scripting knowledge would be added benefit.

Exposure to Project work is desirable.

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