Sr Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are the Unified Employee Experience (UEX) team at ServiceNow. We build EmployeeWorks, our conversation first employee experience, along with Employee Center and Employee Center Pro. Employees at some of the largest enterprises in the world use what we build to find answers and get work done, on web and on mobile. The experience is AI first, so the front end has to be fast, consistent, and built to last.

This is a hands on front end engineering role. You will design and build the components and features that make up the experience, own them through production, and care about how they perform on a real device on a real network. We are looking for a strong front end engineer who wants to go deep on the web as a platform.

What you get to do in this role:

• Design, build, test, and ship front end features end to end, and own them in production
• Build reusable components that other teams in the organization consume, and keep them clean as requirements change
• Work on performance as part of the job, not as cleanup: understand where time goes in the browser and fix it
• Debug hard problems across the front end and the services behind it, and drive them to root cause
• Write the automated tests that keep the experience working release over release
• Participate in design and code reviews, and raise the quality bar in your area
• Use AI tools in your daily development workflow and help the team figure out what actually works
• Work closely with product and design on requirements, and speak up early when something will not hold up technically
• Mentor engineers earlier in their careers as you grow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of professional software engineering experience, with the majority of it building web front ends
• Strong hands on expertise in JavaScript and TypeScript, along with a solid grasp of data structures, algorithms, object oriented design, and design patterns
• Strong experience with a modern component based UI framework, such as Lit, React, Angular, or Vue, and a working understanding of web components
• Real understanding of how the browser works, including rendering, the DOM, the event loop, and network behavior
• Hands on front end performance experience, including profiling a slow page and fixing it
• Track record of owning features from design through production, and debugging your own production issues
• Working proficiency in a server side language such as Java, Node.js, Python, or Go
• Experience writing and maintaining automated tests for front end code
• Clear communication, and the ability to work through requirements with product and design
• B.S. or M.S. in Computer Science, Engineering, or an equivalent technical field, or equivalent practical experience

Preferred

• Exposure to building front ends on top of AI or LLM driven capabilities
• Experience contributing to a design system or a shared component library
• Experience with front end observability or real user performance monitoring
• Familiarity with large scale SaaS platforms

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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