Staff Product Design

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

● Define the design strategy and vision for the product, leveraging user 
research and customer experience to deliver simple and intuitive experience
to our customers
● Translating complex workflows into simple and intuitive design solutions,
while also managing delivery and operations
● Hire and manage a team of seasoned senior and staff designers.
● Influencing product and engineering leadership to prioritize design problems 
and ensure it gets into the road map. 
● Communicating with technical and non-technical stakeholders at all levels 
across the business
● Mentor, coach designers - Build a world class design team. 
● Providing well documented, actionable feedback on the product and design to
the team 

Qualifications

● You have 8+ years of experience and are strongly motivated to lead a 
design team 
● 3+ years of direct people management experience. You should have managed at least 2 appraisal cycles and multiple feedback cycles for the team. 
● Experience in designing AI, SaaS or large scale Consumer products is a plus.
● Ability play the role of a team captain and at times that of a coach to help 
your team accomplish results 
● You have developed and practiced listening and communication skills to 
accomplish goals. 
● Good understanding of design and product metrics 
● You’re a stickler for attention to detail and can conduct detailed design 
reviews (interaction, visual design and UX copy) to ensure that this quality 
percolates through every design discipline 
● Solving problems at the enterprise level excites you. You are willing to learn 
about a new industry, and the product and are strongly focussed on 
delivering value based on the user's needs and goals.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.