Technical Project Manager

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The Project/Program (Design) focus specializes in engineering operational

projects/programs. Manages engineering, technical, and procurement activities related to planning, executing, supervising, control of technical, operational, fi

nancial, budgeting, and contractual commitments.

Business Case:

Establish the background and justification of the product strategy by explaining the benefit and value it creates for our business and customers.

Work with development teams on cost, and present ROI and options for execution leveraging current approval processes.

Customer Insights:

Develop strong relationships with key customers to gather feedback, understand their needs, and incorporate insights into product enhancements.

Advocate for the customer throughout the product development process. 

Customer Success:

Hold regular feedback sessions with customers, and with internal stakeholders from groups such as Client Success, Sales, and Support.

Participate in customer upgrades or go-lives (minimally two per year as budget allows).

Solicit testimonials or success stories for marketing use.

Sales Training and Demos: 

Help create initial sales enablement collateral including demo material and talk track to communicate the value of the product release.

Conduct hands-on enablement training to sale teams.

Business Development:

Provide technical guidance on business development activities and take ownership of Technical Systems input and output requirements, integrating the voice of the customer.

Assess new projects, support sales and Client Project Managers during proof of concepts, and oversee project implementation and continuous improvement

Leadership:

Manage customer escalations, create project plans, and supervise team members to ensure that deadlines are followed.

Confer with cross-functional units to develop process improvements with a lens toward increasing customer experience, operational efficiency, and revenue opportunities. 

Act as team mentor and establish strong working relationships with internal support, service and engineering departments to optimize customer service in cross area activities.

Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff

Responsible for managing hardware and software teams for testing and demonstrations

Main responsibilities

• Manages people who lead cross-functional teams that are focused on the delivery of a product or computer-based system from design to release for customers.
• Develops, defines and executes project plans, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Monitors the product/program/project from initiation through delivery, interfacing with external customers or field-based employees on technical matters, as needed.
• Assigns and monitors work of project/program management staff, providing technical support and direction.
• This position is most common in a matrix type organization, where the position does not have true responsibility over product development but does have overall product/program/project management responsibility, i.e. coordinating efforts leading to product release.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Direct people-management responsibility is typically required.
• This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Experience:

• 7 years technically offering solutions/ software architecture experience is required
• Technical Operations knowledge required, preferably in the casino domain
• Experience in all the phases of Software Development Life Cycle (SDLC) and software configuration processes
• Must have experience of managing offshore teams and knowledge of developing programs in both batch and online
• Expertise in High & Low Level Design, Module Design, Code-Reviews & Testing
• Strong knowledge of software technical architecture/support
• Process adherence, optimization and coming up with new processes
• Ability to remain calm and composed even under trying situations and ability to see challenges objectively
• Ability to lead, train and motivate technical staff
• Ability to communicate with IT and business users with ease
• Ability to work well with all levels of management and be precise in articulating technical solution/issues
• Strong customer service acumen
• Financial management capability – understanding of cost control and budgeting
• Role to be based in South Africa (Midrand, Johannesburg), with an estimated 30% travel required.

Qualifications

Business Case:

Manages the development and implementation process of a company’s products and services. 

Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing products. 

Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending. 

Organizes cross-functional activities, ensuring completion of the project i.e. product on schedule and within budget constraints.

Not responsible for product development, but often requires a technical background in order to complete its overall project management responsibility. 

This job manages specific projects that have a distinct beginning and end. Scrum Masters managing software development projects using the Agile development framework may be matched here.  (Design). Employees who manage product implementation for customers/clients should be matched to Project Management - 

Those who use project management/Scrum Master techniques, but act primarily as developers and secondarily lead a project, should be matched to the appropriate engineering discipline. This job is intended for full- time project leaders. Individuals with people management responsibility should be matched to Project/Program

Mediation at Services Level driving alignments with quality and prevention efforts (ITIL) 

Desired Skills / Experience:

5+ years of overall experience with at least 2+ years of experience in project management in a product development environment.

Strong in reporting and analysis.

Must have strong knowledge of JIRA, excel and SharePoint.

Experience managing Product release end to end (including production rollout & maintenance) is a plus.

Should be strong in communication, coordination, and teamwork.

Should have proven experience in delivering projects using Agile frameworks such as Scrum

Able to document granular project plan and understand system core product dependencies 

Experience in a technical or software development environment.

Gaming experience is a plus.

Education

Bachelor’s or Master’s degree preferred

Project Management Qualification and Certification in PMBOK or PRINCE 2  

Code levelling technical qualification and experience 

Key resposibilities 

1. Collaborating with all key stakeholders for project planning for new projects.

2. Collaborating with Development/QA team during projects to ensure the customer requirement are intact.

3. Coordinating the regulatory process like Deployment, testing and GLI report.

4. Assist the project team and customer for UAT/OR/Training.

5. Assist the project team for production rollout.

6. Assist the L1/L2 team for project transition and support.

7. Prioritization on Pdm SR queues into Service Pack planning and rolling out the SP deployment at Production.