Technical Solution Consultant

Technical Solution Consultant

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you'll do:

Key Responsibilities: 

•  Responsible for timely, accurate in-depth enterprise level support on all Linux Software
•  Applies in-depth technical product knowledge to remotely solve complex customer problems.
•  Work directly with the HPE customers, Field CE assistance, collaborate with “L1/L2 / ERT ” Engineers.

•  Demonstrate robust troubleshooting skills, the ability to manage multiple cases ensuring timely resolution and high level of customer satisfaction.
•  Deliver high quality L2 /RTCC product and solution support to enterprise level customers and internal teams.
•  Achieve customer satisfaction by effectively managing customer expectations,
•  Ensure clarity in communication with the customer as and when elevating cases to the next level L3 (ERT) based on exercising independent judgment and using existing guidelines.
•  Provide robust and timely case documentation.
•  Usage of standardized tools and processes.
•  Demonstration of broad and/or in-depth knowledge of your product(s) such as features, specifications and repairs on current and discontinued products, parts and options.
•  Actively participates in the ‘knowledge creation strategy’ by using the knowledge databases, and contributes to the review/development of knowledge documents.
•  Support the team-building aspects and provide support and guidance to fellow team members when required, and seek advice in order to make decisions on complex business issues.
•  Identify and Communicate business opportunities/leads.
•  Proactively provides mentoring/coaching/guidance (i.e. for “L1”  Engineers).
•  Deliver training when appropriate and as per requirement.
•  Interested in career and technical development plans.
•  Willing to Learn & Adopt New technologies 
•  Result oriented approach on Quality of customer service 
•  Positive attitude towards Change 
•  Invest time on Innovation to ensure defect free operation.

What you need to bring:

•  Should have at least 7 + years of experience on the core skills
•  Should have Completed minimum Mandatory Relevant Certifications in the core skills  
•  Field Experience is an added advantage , Field + Remote Combined experience is an added advantage 
•  Should be a top Performer With Innovative Result Oriented Approach – Recognition will be considered as an added advantage 
•  Shift & Work Timings : Willingness to work across shifts (24*7)  as per business requirements 
•  Exceptional technical expertise & proven track record in resolution process and collaboration
•  Exceptional customer handling skills.
•  Should have Excellent communication skills
•  Relevant experience/knowledge in respective skills an added advantage.

• "Linux Experts with Strong Networking & Storage Skills" 
• Working Knowledge on File Persona will be an added advantage.
• RHCSA / RHCSE or  SUSE certification is Mandatory.

Core Linux Skills:
Operating systems: Redhat & SUSE
Cluster: Redhat HA, SUSE HA & SGLX
Filesystem : ext2, ext3, ext4, gfs, btrfs, Lustre.
Virtualization :   RHEV, KVM, VMware
Patch Management : RHEL Satellite, SUSE Manager 
Storage : Object Storage, File Storage , NFS, NAS

Outline Technical Details

Core Linux experience with Redhat/SUSE High Availability Add on (Cluster). Clustering concepts and L3 level troubleshooting.  Installation and troubleshooting knowledge in Redhat and SUSE Cluster, OS Boot, LVM, Filesystem, OS Patching, NFS, NTP / Chrony, User administration, Network administration (Bonding, ip creation, route, tcpdump) Performance turning, OS Hardening, YUM/DNF / Zypper.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.